Technical Support Agent

5 months ago


Canada Gexel Full time

GEXEL has been a continuously growing call center in Quebec for over 25 years Our success is based on its more than 1,000 employees, who form a large, dynamic, mobilized and innovative family. Would you like to develop your career with us? We'd love to hear from you

We are currently looking for telecommuting customer service and technical support agents.

**MAIN RESPONSIBILITIES**:

- Answer incoming calls in a professional manner.
- Manage customer dissatisfaction by providing effective technical support.
- Build customer loyalty.
- Seize opportunities to offer products and services.
- Assist the team in all other tasks related to the achievement of objectives.

OUR BENEFITS
- Work from home with the equipment provided.
- Hourly rate of $17.00 plus bilingual bonus of $1.00/hr.
- Your hourly rate will increase according to the number of cumulated hours worked.
- Unlimited virtual physical and mental health care for you and your family (Dialogue health).
- Availability of accumulated vacation from the 3rd month of employment.
- More freedom with extra days off (640 hours worked = 1 day off).
- Benefits (medical, dental, travel, vision and life).
- Referral bonus of up to $1,000 (conditions apply).
- Opportunities for internal growth and career advancement.

SKILLS REQUIRED
- Fluency in spoken and written French.
- Bilingualism (English and French) is an asset.
- Quick understanding of customer needs.
- Good communication and simplification skills.
- Dynamic, diplomatic and good listening skills.
- Good command of computer tools.
- Internet connectivity: minimum download and upload speeds of 30Mbps - the faster, the better

AVAILABILITY REQUIREMENTS:
Monday to Sunday, 7:30 a.m. to 10:30 p.m.



  • Canada Crossover Full time

    In the fast-paced world of enterprise software, traditional customer support methods often fall short of excellence. Support engineers often find themselves bogged down in repetitive troubleshooting, limited by the narrow scope of their product expertise. Data shows that over 60% of support tickets are escalated due to inadequate problem-solving skills or a...


  • Quebec, Canada, Canada Tech Mahindra Full time

    Level 1 Technical Support Agent is required to have good communication and organization skills, basic technical knowledge, and the ability to follow standard procedures for resolving common technical issues.QualificationsBasic technical backgroundStrong analytical and problem-solving skillsExcellent written communication, verbal and listening skillsStrong...

  • Support Agent

    5 months ago


    Canada CTConsultants Full time

    **CTC007617 - Support Agent - Service Desk**: **Secteur industriel: Telecommunications**: **Type d'emploi: Contract**: **Durée: Six months**: **Mode de travail: Remote**: **Description**: Locations being considered - Around GTA Bilingual not required Remote work but meet at office once a month Typical day to day in this role.: - Handle tickets coming in...


  • Canada Apryse Full time

    Apryse is seeking a skilled and highly motivated Technical Support Manager with supervisory and development experience to join our dynamic team. We are actively changing the way people work with documents by being the graphics engine of choice for thousands of companies world-wide, within virtually all industry verticals. If you are working with documents,...


  • Canada Crossover Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Crossover. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, focusing on complex issues that require human expertise and AI capabilities.Key ResponsibilitiesIntegrate technical human expertise and AI...


  • Canada Crossover Full time

    Job SummaryAs a Technical Support Specialist at Crossover, you will be responsible for delivering exceptional customer support by integrating technical human expertise and AI capabilities to resolve complex issues. You will work closely with our AI systems to analyze and resolve tickets, providing human expertise where AI falls short. This role requires a...


  • Canada Canadian Partnership for Women and Children Full time

    Job Title: Gender Equality and SRHR Technical AdvisorWe are seeking a highly skilled and experienced Gender Equality and SRHR Technical Advisor to join our team at Canadian Partnership for Women and Children. This is a fixed-term, full-time contract position (5 years) that requires a strong background in gender programming and SRHR.Job Summary:The successful...


  • Canada Amazon Full time

    Job Title: Technical Support ScientistAmazon is seeking a highly skilled Technical Support Scientist to join our team. As a key member of our organization, you will be responsible for building AI/GenAI experiences and foundations for Kumo Intelligent Tooling.About the RoleWe are looking for a Principal Scientist to spearhead the AI revolution through...


  • Canada Amazon Full time

    Job Title: Technical Support ScientistAmazon is seeking a highly skilled Technical Support Scientist to join our team. As a key member of our organization, you will be responsible for building AI/GenAI experiences and foundations for Kumo Intelligent Tooling.About the RoleWe are looking for a Principal Scientist to spearhead the AI revolution through...


  • Canada Transcom WorldWide Full time

    **Location**:Canada, Work at home **Job category**:Customer Service Representative (CSR) **Language**: - Do you love exploring the ways technology helps you do all your favorite things? - Do you love helping people and sharing your knowledge? - Do you want to grow your career with a company that rewards your hard work? - Do you want to improve your work /...


  • Canada, CA CareCru Full time

    TECHNICAL SUPPORT ANALYST We are looking for an experienced and results-driven Technical Support Analyst responsible for providing technical support to our customers. This includes dealing with daily customer support requests, ensuring the successful and ongoing launch of our product, enhancing customer satisfaction, and helping them leverage the CareCru...


  • Canada Helical Pile Solutions Ltd Full time

    Job Title: Application Support Technical OfficerHelical Pile Solutions Ltd is a leading deep foundations contractor with a rich history of delivering complex projects. We are seeking an experienced Application Support Technical Officer to join our Java Systems Team.Job Summary:The Application Support Technical Officer will be responsible for managing the...


  • Canada Helical Pile Solutions Ltd Full time

    Job Title: Application Support Technical OfficerHelical Pile Solutions Ltd is a leading deep foundations contractor with a rich history of delivering complex projects. We are seeking an experienced Application Support Technical Officer to join our Java Systems Team.Job Summary:The Application Support Technical Officer will be responsible for managing the...


  • Canada Helical Pile Solutions Ltd Full time

    Job Title: Application Support Technical OfficerHelical Pile Solutions Ltd is a leading deep foundations contractor with a rich history of delivering complex projects. We are seeking an experienced Application Support Technical Officer to join our Java Systems Team.Job SummaryThe successful candidate will be responsible for managing the resolution of...


  • Canada Helical Pile Solutions Ltd Full time

    Job Title: Application Support Technical OfficerHelical Pile Solutions Ltd is a leading deep foundations contractor with a rich history of delivering complex projects. We are seeking an experienced Application Support Technical Officer to join our Java Systems Team.Job SummaryThe successful candidate will be responsible for managing the resolution of...


  • Canada RouteThis Inc. Full time

    Job Title: Director of Technical ServicesWe are seeking a highly skilled and experienced Director of Technical Services to lead our Professional Services team. As a key member of our leadership team, you will be responsible for managing a team and building processes to quickly deploy our products to customers, ensuring strong customer satisfaction and...

  • L1 Support Agent

    5 months ago


    Canada Gigster Full time

    Are you exceptionally good at resolving problems? Are you someone at work or academic environment whose all colleagues reach out to asking for advice on how to resolve a certain problem with a tool or system? And are you looking for a serious opportunity to take your skills to the next level? If so, then keep reading... We also understand that top...


  • Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...


  • Canada Voxdata Full time

    **English version to follow** **Prêt à vous joindre à l'un des plus importants centres d'appels de Montréal ! VOXDATA vous attend !** Nous cherchons à agrandir notre équipe avec de nouveaux membres qui sont prêts à devenir nos prochains experts en offrant la meilleure expérience client possible ! **Voici quelques raisons pour lesquelles il fait...

  • Call Centre Agent

    5 months ago


    Canada Inspire Direct Marketing Full time

    $20.00-$24.00/hour + Benefits. **Call Centre Agent - Work from Home** If you are a mature sales or call centre representative, come join our team of professional fundraising agents to elevate your career and use your skills to help make our world a better place. **_Quit your day job, come help us save the world!_** We are a Canadian agency on a mission...