Technical Customer Support Representative

7 days ago

Canada Adecco Full time

Technical Customer Service Representative job openings in Canada


We are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required. In this full-time, permanent opportunity, you will bring at least 2+ years of customer service or technical support experience from a high-volume setting, have a strong customer centric approach and mindset along with exceptional verbal and written communication skills. If this sounds like you, please read on:


Key responsibilities for the Technical Customer Service Representative job openings in Canada include, but are not limited to:

  • As first level support you will deal directly with both consumer and corporate customers in a high-volume inbound calling environment.
  • Respond promptly to customer inquiries and handle and resolve customer complaints – this will be primarily on the phone but also via chat.
  • Assist customers with technical troubleshooting including site navigation, login issues, permissions, and functionality across multiple platforms.
  • Record details of inquiries, comments and complaints in software tools - heavy document tracking.
  • Act on chat/email inquires and requests in a timely manner.
  • Perform outbound calls to follow up on outstanding issues or to ensure a positive customer experience is following through.
  • Research and liaise with internal teams to help resolve issues/concerns/discrepancies.
  • Various administrative and/or clerical duties as required.


Minimum qualifications for the Technical Customer Service Representative job openings in Canada include but are not limited to:

  • At least 2 years’ experience in a similar role from a high-volume call center setting; preference given to those with help desk or technical support experience including troubleshooting in a SaaS environment.
  • Completed post-secondary education or related work experience in lieu of a degree.
  • Exceptional English communication skills, both verbal and written – strong listening skills.
  • Strong skills with technology including CRM tools and the ability to learn new systems quickly and enthusiastically; asset to those who have had to work on multiple tools at one time.
  • Outgoing, professional and enthusiastic team player with a key focus to high level client service.
  • Strong problem-solving skills, ability to think on their feet and remain calm and professional at all times.
  • Highly organized and strong follow through skills; confident.
  • You must be able to pass a criminal background check.
  • MUST RESIDE IN CANADA


Our client offers a pay rate of $47,840 and a 40-hour work week – in addition there are benefits, RRSP matching, a robust EAP program, paid volunteer day and more. If you believe this Technical Customer Service Representative job opening in Canada is perfect for you, please submit your resume today as our client is motivated to hire a team of Technical Customer Service Representatives as they open the support in Canada


NOTE – as this is a fully-remote position, you must have access to a home office space (quiet and confidential) and high-speed internet access.


While we appreciate all applications, please note that only those qualified will be contacted.

  • Technical Customer Support Representative

    2 days ago

    Canada Adecco Full time

    Technical Customer Service Representative job openings in CanadaWe are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required. In...

  • Technical Customer Support Representative

    6 days ago

    Canada Adecco Full time

    Technical Customer Service Representative job openings in Canada We are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required. In...

  • Technical Customer Support Representative

    1 day ago

    Canada Adecco Full time

    Technical Customer Service Representative job openings in Canada We are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required. In...

  • Technical Customer Support Representative

    7 days ago

    Canada Adecco Full time

    Technical Customer Service Representative job openings in Canada We are currently seeking to hire top talent for several Technical Customer Service Representative job openings in Canada – this is remote working position that will have you working rotating shifts Monday to Friday between 7am and 8pm EST hours and some Saturday shifts will be required. In...

  • Customer Service

    3 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Customer Service / Technical Support Representative - Night Shift (Remote) **Job Description**: **JOB DESCRIPTION** The Customer Service / Technical Support Representative - Night Shift (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the...

  • Technical Support

    3 months ago

    Canada Webhelp Full time

    **Customer Service/Support** **Location** - Canada*** Job Title: Technical Support / Customer Service Representative (Remote) **Job Description**: **JOB DESCRIPTION** The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides...

  • Technical Customer Support Representative

    4 weeks ago

    Canada Driversnote Full time

    Position OverviewWe are seeking a Part-time Technical Customer Support Representative to join our innovative team at Driversnote, a rapidly expanding SaaS organization.At Driversnote, we are dedicated to assisting over 2 million users globally in maintaining their mileage documentation effortlessly. Our mission is to alleviate the burdens of mileage...

  • Senior Customer Engagement Marketing Manager

    4 weeks ago

    Canada Customer Labs Full time $106,250 - $137,500

    Customer Labs is at the forefront of the Connected Operations Cloud, a transformative platform that empowers organizations reliant on physical operations to leverage Internet of Things (IoT) data for actionable insights and operational enhancements. Our mission is to enhance the safety, efficiency, and sustainability of the physical operations that drive our...

  • Business Development Representative

    2 weeks ago

    Canada Everworks Technical Services Full time

    Position OverviewWe are seeking a motivated and results-driven Business Development Representative to join our dynamic sales team. The BDR will play a crucial role in generating new business opportunities and fostering relationships with customers in need of Automation/Controls/Robot Programmers, and site commissioning support. This role requires a proactive...

  • Technical Support Specialist

    16 hours ago

    Canada Adecco Full time

    Technical Customer Service Representative Job Opening in CanadaWe are seeking a highly skilled Technical Customer Service Representative to join our team in Canada. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level...

  • Technical Support Specialist

    19 hours ago

    Canada Adecco Full time

    Technical Customer Service Representative Job Opening in CanadaWe are seeking a highly skilled Technical Customer Service Representative to join our team in Canada. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide first-level...

  • Business Development Representative

    2 weeks ago

    Canada, CA Everworks Technical Services Full time

    Position OverviewWe are seeking a motivated and results-driven Business Development Representative to join our dynamic sales team. The BDR will play a crucial role in generating new business opportunities and fostering relationships with customers in need of Automation/Controls/Robot Programmers, and site commissioning support. This role requires a proactive...

  • Technical Service Representative

    2 weeks ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date with the latest technology trends? We are seeking a skilled Technical Service Representative to join our retail team at Best Buy.This role involves providing technical support to customers by understanding their needs and creating solutions. As a Technical Service...

  • Technical Service Representative

    1 week ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date with the latest technology trends? We are seeking a skilled Technical Service Representative to join our retail team at Best Buy.This role involves providing technical support to customers by understanding their needs and creating solutions. As a Technical Service...

  • Technical Support Specialist

    7 days ago

    Canada Adecco Full time

    Job SummaryAdecco is seeking a highly skilled Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting to customers via phone, email, and...

  • Technical Support Specialist

    6 days ago

    Canada Adecco Full time

    Job SummaryAdecco is seeking a highly skilled Technical Customer Service Representative to join our team. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting to customers via phone, email, and...

  • Customer Support Representative

    1 month ago

    Canada, CA Roman Health Pharmacy LLC Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their...

  • Technical Service Representative

    3 days ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date with the latest technology trends? We're seeking a skilled Technical Service Representative to join our retail team at Best Buy.About the Role:Provide technical support to customers by understanding their needs and creating personalized solutions.Assist customers with...

  • Technical Service Representative

    3 days ago

    Canada Best Buy Full time

    Are you passionate about delivering exceptional customer experiences and staying up-to-date with the latest technology trends? We're seeking a skilled Technical Service Representative to join our retail team at Best Buy.About the Role:Provide technical support to customers by understanding their needs and creating personalized solutions.Assist customers with...

  • Technical Customer Support Engineer

    4 weeks ago

    Canada Evertz Full time

    Position Overview:As a Technical Customer Support Engineer, you will play a crucial role in ensuring the seamless operation of Network Based Broadcast Solutions. Key Responsibilities:1. Provide expert technical assistance to clients regarding operational challenges, system configurations, firmware updates, and routine maintenance.2. Commission products and...