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IT Service Desk Technician
2 weeks ago
IT Service Desk Technician
Role & Main Responsibilities
- Respond, research, resolve, assign and escalate enduser requests.
- Document customer interactions using ticket management software.
- Manage access requests according to information security policies and procedures.
- Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processes
Your Qualifications
- Be interested to work in an environment using Kanban methodologies
- Display strong customer service skills and interpersonal skills.
- Ability to explain complex IT concepts in simple terms
- Possess strong analytical and problemsolving skills
- Possess strong documentation and communication skills.
- Desire to investigate problems.
- Able to accurately follow written technical work instructions.
- Bilingual, French and English.
Technical skills
- Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).
- Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.
- Display information technology security awareness.
Job Type:
Part-time
Pay:
$20.00-$25.00 per hour
Schedule:
- Every Weekend
Ability to commute/relocate:
- Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)
Experience:
- IT support: 2 years (preferred)
- French: 2 years (preferred)
- Customer service: 2 years (preferred)
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