IT Service Desk Technician

2 weeks ago


BasSaintLaurent, Canada Soho Square Solutions Full time

IT Service Desk Technician

Role & Main Responsibilities

  • Respond, research, resolve, assign and escalate enduser requests.
  • Document customer interactions using ticket management software.
  • Manage access requests according to information security policies and procedures.
  • Respond to incoming and outgoing IT Support calls with respect to the IT Security policies and processes

Your Qualifications

  • Be interested to work in an environment using Kanban methodologies
  • Display strong customer service skills and interpersonal skills.
  • Ability to explain complex IT concepts in simple terms
  • Possess strong analytical and problemsolving skills
  • Possess strong documentation and communication skills.
  • Desire to investigate problems.
  • Able to accurately follow written technical work instructions.
  • Bilingual, French and English.

Technical skills

  • Possess knowledge of Active Directory, Microsoft Windows, and Office365 (O365).
  • Possess knowledge of tools such as SCCM/Intune, Jira, PowerShell, and Azure AD are considered strong assets.
  • Display information technology security awareness.

Job Type:
Part-time

Pay:
$20.00-$25.00 per hour

Schedule:

  • Every Weekend

Ability to commute/relocate:

  • Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Experience:

  • IT support: 2 years (preferred)
  • French: 2 years (preferred)
  • Customer service: 2 years (preferred)


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