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Customer Service/order Desk

3 months ago

BasSaintLaurent, Canada F.W. Ward & Sons Inc Full time
F.W. Ward and Sons Inc offers competitive salary packages, an incredible work environment, and career advancement opportunities. A full benefit plan is offered and compensation commensurate with experience.

Job Duties

  • Organize pickup and delivery appointments;
  • Provide customer service
  • Establish relationships of trust with carriers and customers
  • Solve customer problems regarding the transportation of goods
  • Verification of invoices and charges
  • Enter data into the system
  • Manage the CHEP pallet account
  • Create purchase orders and invoices
  • Perform other tasks assigned to support the administration and accounting department.
  • Perform other related tasks as requested by the Manager

Requirements:

  • Minimum College degree in business, accounting, or related field preferred
  • 3+ years of experience as an administrative assistant or customer service
  • Ability to speak Fluent French and English
  • Experience in accounting an asset
  • Excellent computer skills
  • Excellent communication skills both verbal and written
  • General understanding of computerized accounting systems
  • Proficiency in Microsoft Office software (Word, Excel and Outlook), Netsuite an asset
  • Demonstrate speed and precision
  • Accuracy and attention to detail while working under tight deadlines
  • Assertive, comfortable communicating with various types of individuals
  • Good interpersonal and customer service skills
  • Billing experience is an asset
  • Good team player
  • Good organizational, time management and prioritizing skills
  • Effective communication skills with individuals at all levels of the organization

Benefits:

  • Dental care
  • Extended health care

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Saint-Laurent, QC: reliably commute or plan to relocate before starting work (required)

Education:

  • DCS / DEC (preferred)

Experience:

  • Administrative experience: 3 years (preferred)
  • Customer Service/
Order Desk: 3 years (preferred)

Work Location:
In person