Field Service Technician

5 months ago

SaintLaurent, Canada Nestle Operational Services Worldwide SA Full time

**Position Snapshot**
**Business area**: Nestle Professional
**Location**: Montreal (All South Shore up to Drummondville and Sherbrooke region)

**A little bit about us**

Nestlé Professional is the global foodservice leader in developing and manufacturing innovative food and beverage solutions, and beverage equipment systems that enable foodservice operators across all channels to delight their customers and grow their businesses. We are the trusted Partner of Choice in the Out of Home Channel, providing category and channel expertise to our foodservice accounts. As a company, we support your personal growth with a people-focused culture and a flexible and diverse working environment.

**What to Expect**:
We are looking for a Field Service Technician for Nestlé Professional based in South Shore of Montreal to cover Brossard to Drummondville region. The incumbent will perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.

**A day in the life**:

- Receive dispatched service call via dispatcher.
- Perform preventative maintenance as required.
- Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check (ratio/brix), temperature and taste).
- Provide training to customers on the daily maintenance of the dispensing equipment.
- Follow up with account until the service call is completed.
- Report all service activities accurately on invoice/service orders at the completion of every call.
- Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
- Maintain accurate parts and equipment inventories, keeping vehicle clean and organized.
- Travel throughout region to assist other technicians as needed.
- Interact with sales team, call center, help desk and other technicians.
- Comply with Safety, Health and Environmental policies and procedures including proper lifting techniques, PPE. Lock Out and Tag Out.

**Role Requirements**
- Bilingualism in English and French language skills are a requirement
- Secondary education diploma or equivalent combination of education and experience.
- Minimum 2 years of previous field service experience.
- Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
- Must be able to regularly lift and install equipment of up to 55lbs.
- Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
- Excellent organizational and planning skills. Demonstrated ability to learn.
- Valid driver’s licence and clean driver’s abstract.
- Must be available and willing to participate in the afterhours on call rotation

**Preferred Skills**

**Benefits**
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and six personal days (Personal Paid Holidays)
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Up to 50% off - Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships

**What you need to know**

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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