Office Manager

1 week ago


Toronto, Ontario, Canada Park Lawn LP Full time

Why Work for Park Lawn?

_ Service_

  • At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
  • Work with leading experts in the funeral and cemetery profession.

_ Benefits_

  • Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
  • Employee Discounts on services, merchandise, and property to help our team members in their time of need.

_ Culture_

  • We value honesty, courage, integrity, ethical behavior and the development of personal growth.
  • We are rooted in the communities to provide a personal touch to every family we serve.
  • We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective


This position is the primary administrative lead in most of Park Lawn's individual businesses and is accountable for managing a variety of administrative tasks to ensure the funeral home runs smoothly and the expectations of our client families and their guests are exceeded.


Essential Functions

  • Provide general administrative and clerical support including invoice preparation, data entry, scanning, faxing and copying
  • Assigning invoice numbers
  • Tracking work orders and Purchase Orders
  • Work and interact with funeral directors and funeral homes daily.
  • Complete processing of all cremation documentation including but not limited to cremation delivery sheets, certificates, receipts and envelopes
  • Assist in maintaining files and databases, both electronic and hardcopy
  • Pick up mail from the main entrance and bring to the main office every morning
  • Liaise between the outdoors staff and the administrative team, and track ingoing and outgoing work orders
  • Receive training in outdoor activities to better understand and explain timelines to administrative staff and families
  • Coordinate sick, personal, and vacation days for administrative staff
  • Supervises administrative team members providing direction, clarification and feedback as needed.
  • Updates Timekeeping system as employees fill out missed punch log.
  • Answers telephone and give information to callers or routes calls to the appropriate person and places outgoing calls for the business.
  • Schedules administrative staff to ensure adequate coverage.
  • Process deeds monthly.
  • Composes and types correspondence as needed.
  • Compiles and reports on statistical data as required by the business or Managing Partner.
  • Input data into contract processing system accurately, completely, and timely.
  • Assists client families with processing necessary paperwork and scheduling appointments.
  • Accomplish positive results through cooperative efforts with all departments.
  • Receives and records payments from client families.
  • Updates and maintains files and related systems for the business.
  • Serves as business timekeeper and maintains local employee files.
  • Coordinates and maintains office supplies and equipment.
  • Serves as a backup in other administrative functions as needs dictate.
  • Performs projects and other duties as assigned.

Competencies

  • Communication Proficiency.
  • Teamwork Orientation.
  • Detail Orientation.
  • Decision Making.
  • Customer Service Orientation.
  • Time Management.

Required Education, Experience, Certifications and Licensure

  • 1+ Years Management Experience
  • Self Sufficient
  • High degree of accuracy and attention to detail
  • High school diploma or equivalent
  • Excellent keyboarding skills
  • Working knowledge of office equipment including copiers, printers, fax machines, telephones
  • Computer knowledge (MS Office including Access, Word, Excel and Outlook)
  • Excellent communication skills and a courteous phone manner
  • High level of compassion and integrity
  • Industry experience (cemetery, crematorium operations) considered a strong asset, but not required

Additional Eligibility Qualifications

  • Able to read, write and speak English fluently.
  • Attend and perform work in a professional and courteous manner in accordance with the employer's requirements.
  • Proficiency and accuracy with numbers.
  • Proficiency with multiline phone systems and general office equipment.
  • Able to maintain a strict level of confidentiality.
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
  • Excellent interpersonal and communication skills.
  • Maintains a positive attitude and working environment through organization and communication.
  • Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.
  • Attention to detail and followthrough.

Supervisory Responsibility
This position has indirect supervisory responsibilities.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an e
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