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Medical Secretary/office Assistant
6 days ago
Job Description/Expectations
General:
The medical office assistant/secretary is responsible for the overall office administration, ensuring that matters are carried out in a professional and courteous manner in servicing the needs of the patients and those of the medical practitioner(s).
Major Responsibilities:
Booking patient appointments appropriately to ensure the optimum use of the practitioner's time
Confirming new referral appointments with patients and referring physician offices in a timely manner (within 2 weeks of receiving referral request as per CPSO guidelines)
Informing patients in a timely manner with regards to booked radiology appointments, referral appointments, etc.
Respond to patient messages or concerns in a timely manner and prioritize any urgent issues to the physician's attention
Initiate and respond to general correspondence where appropriate
Confirm that all relevant Doctor contact information is updated in the patient record and EMR address book when patient checks in
Confirm Health card information is up to date
Ensure that all labs, ultrasound reports, relevant letters, pathology reports have been placed in the patients EMR prior to the patient visit
Document status of work on requested tasks in the EMR
Input patient demographic and billing information from hospital clinic sheets and inpatient cards within the billing cycle
Generate invoices for third party billings, appointment no show, rebooked appointments and prescription refill request as per office policies
Reconcile error reports within the same billing cycle
Once familiar with office procedures and policies work with mínimal supervision
Maintain competency with computer software associated with the efficient operation of the office
Must have strong verbal and written English language communication skills
Can empathize with patient concerns and assist with navigating healthcare system issues
Has excellent organizational and time management skills
Approaches patient concerns with professionalism always
Has Medical Office Administrator diploma-preferred but not required
Must be proficient in Accuro EMR
Salary:
$19.00-$25.00 per hour
Benefits:
- Paid time off
Schedule:
- Day shift
- Monday to Friday
COVID-19 considerations:
Office staff must wear appropriate mask (provided) when in contact with patients and other staff.
Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you proficient in the use of Accuro EMR?
Experience:
- Medical office: 2 years (preferred)
Language:
- English and have strong verbal and written language skills (required)
Work Location:
One location
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