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Assistant Manager, Operations
3 months ago
With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications & experiences (COR.CCX) and solutions to aid the prevention of fraud (COR >IQ).
We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry‐wide.
A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.Join our COR.PAY team
We can tell you how amazing we are, but our numbers speak for themselves
- Over 1 billion items digitally archived annually
- 25+ years of experience
- 100% coverage for major FIs for treasury management
Work Schedule:
Fulltime, Monday - Friday 8:00 am - 4:30 pm.
The Opportunity - Full Time
Supports the manager in planning and implementing strategies for assigned department to achieve goals and objectives.
Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals.
The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.What you will do:
- Manage daytoday operations in order to contribute to the achievement of established business, financial, productivity and human capital goals established for the department/function/area.
- Collaborate with other teams to plan and organize workflow and adjust as required to manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
- Participate in workforce planning by contributing to the development of organizational structure and staffing for the department/site/area based on volume. Lead and manage employees by inspiring and motivating them while focusing on managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
- Identify opportunities for process improvements, make recommendations and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives while encouraging an innovative, continuous improvement environment.
- Encourage innovation, continuous improvement environment.
- Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
- Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results.
- Develop and motivate people and influence desired organizational culture.
What you need to have to succeed:
- Post-Secondary Education and/or equivalent years of related experience.
- 3+ years of leadership experience.
- Advanced MS Office.
- Advanced computer skills.
- People management/leadership skills including experience in motivating, and engaging individuals.
- Knowledge of organizational structure and strategy, service level agreements, goals, values and vision.
- Preferred knowledge of client requirements, process workflows, policies, and procedures.
At Symcor, we define our success by what we help others achieve.
We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Comprehensive Total Rewards Program:
- Competitive compensation package
- Flexible benefits (Health Care, Dental, Life Insurance)
- Pension plan that pays 150%
- Health & wellbeing program
- All this an annually paid personal day and volunteer day
We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You, we harness each employee's uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success.
It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor's success.
