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hotel information clerk
3 months ago
About the Company:
At Four Seasons, we are driven by our team members. We are a group of individuals who constantly strive to improve, challenge ourselves, and treat each other with respect. Our team members across the globe create incredible experiences for our guests, residents, and partners by delivering luxurious service with genuine care. We believe that by offering a top-notch employee experience and fostering a strong company culture, we empower our people to provide exceptional guest experiences.
We believe in acknowledging familiar faces, welcoming new ones, and treating everyone the way we want to be treated. Whether you're working, staying, living, or exploring with us, our goal is to create lasting impressions that will stay with you forever. This belief stems from our understanding that life is more fulfilling when we truly connect with the people and the world around us.
Job Title: Hotel Information Clerk
Company: Four Seasons Resort and Residences Whistler
Employment Type: Full-time / Permanent
Location: Whistler, British Columbia
Working Hours: Minimum guaranteed hours - 30 hours/week. Hours may vary between 30-40 hours weekly based on business volumes.
Number of Openings: Multiple
Language Requirement: English
Salary: $22.45 to $23.80 per hour
Responsibilities:
- Efficiently and warmly handles phone inquiries, directing calls to appropriate extensions.
- Provides highest level of hospitality, addressing guest needs, resolving complaints, and assisting with inquiries.
- Takes in-room dining orders and communicates special requests to the kitchen.
- Coordinates timely delivery of orders by Room Service Servers.
- Provides alternative menu recommendations, promotes goods/services, and assists with amenity requests.
- Assigns rooms, dispatches staff, and supports Housekeeping operations.
- Ensures proper functionality of telephone switchboard and computer systems.
- Communicates effectively with departments and guests through various platforms.
- Responds promptly and efficiently in hotel emergencies.
- Displays professionalism, teamwork, and a friendly demeanor.
Requirements:
- Minimum 6 months of hotel hospitality experience.
- High School Diploma.
- Familiarity with Microsoft Office and ability to learn new software.
- Strong multitasking and communication skills.
- Fluency in English.
- Commitment to service, teamwork, and attention to detail.
- Clean criminal record check.
- Evening availability and flexibility for varied shifts.
If you are passionate about providing exceptional guest service, then this role may be perfect for you. The Hotel Information Clerk is a key position managing the hotel's telephone and chat systems. Join our team at Four Seasons Resort and Residences Whistler and contribute to delivering memorable guest experiences.
Bonus: Eligible for bonuses/salary increases, health benefits, retirement plan, staff housing, meals, paid time off, training programs, and more.
Extra Information: Our resort in Whistler offers a unique alpine experience, with luxurious amenities and a focus on service innovation. Don't miss the chance to be part of our diverse and dynamic team. Apply now to join us in creating lasting memories and connections at Four Seasons Resort & Residences Whistler.
