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Hotel Information Clerk
2 months ago
Four Seasons Hotels and Resorts is a world-renowned hospitality company that is dedicated to providing exceptional guest experiences. Our commitment to excellence is reflected in our high-quality services, luxurious amenities, and unparalleled customer service.
Job SummaryWe are seeking a highly skilled and customer-focused Hotel Information Clerk to join our team at Four Seasons Resort Whistler. As a Hotel Information Clerk, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.
Key Responsibilities- Respond to guest inquiries in a timely and professional manner, using a friendly and courteous tone.
- Provide accurate and up-to-date information about hotel services, amenities, and policies.
- Resolve guest complaints and issues in a fair and efficient manner.
- Assist guests with making reservations, booking rooms, and arranging for services such as room service and spa treatments.
- Communicate effectively with other hotel staff, including front desk agents, housekeeping, and food and beverage staff.
- Maintain a high level of knowledge about hotel services, amenities, and policies, and stay up-to-date on any changes or updates.
- Work effectively in a fast-paced environment, handling multiple guest interactions simultaneously.
- Provide exceptional customer service, ensuring that every guest interaction is positive and memorable.
- High school diploma or equivalent required.
- Previous customer service experience in a hotel or hospitality setting preferred.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.
- Ability to multitask and prioritize tasks efficiently.
- Knowledge of hotel operations and services preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
As a Hotel Information Clerk at Four Seasons Resort Whistler, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
