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Hotel Receptionist

2 months ago

Whistler, British Columbia, Canada Pinnacle International Hotels & Resort Inc. Full time
Job Title: Front Desk Hotel Clerk

Pinnacle International Hotels & Resort Inc. is seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Perform various clerical duties, including faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
Requirements:
  • Secondary (high) school graduation certificate.
  • 1 to less than 7 months of experience in a similar role.
  • Permanent employment.
  • English language proficiency.
  • 40 hours per week.