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Hotel Receptionist
2 months ago
Pinnacle International Hotels & Resort Inc. is seeking a highly organized and customer-focused Front Desk Hotel Clerk to join our team.
Key Responsibilities:- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
- Take, cancel, and change room reservations as needed, maintaining accurate records.
- Provide guests with information on hotel facilities and services, as well as recommendations for local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
- Perform various clerical duties, including faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
- Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
- 1 to less than 7 months of experience in a similar role.
- Permanent employment with a standard 40-hour workweek.
- Fluency in English as the primary language of communication.
