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Financial Institutions Partnerships Manager

3 months ago


Toronto, Ontario, Canada Air Canada Full time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.


The Aeroplan loyalty program is transforming the way Air Canada engages with its customers, promising to create more rewarding relationships.

Our team's mandate is to re-envision the airline's loyalty and digital products, with the goal of creating an easy-to-use and more personalized experience.

We're looking for great people who will thrive in an entrepreneurial, highly-collaborative, innovative, and fast-paced environment dedicated to bringing this vision to life.


The FI Partnerships Manager will support the FI Aeroplan products (primarily cobranded credit cards), which includes delivering the best credit card experience and innovating by way of new benefits and features.


The successful incumbent will help develop the customer experience strategy across all Aeroplan cobrand portfolios and will work with internal and external stakeholders towards the development of compelling business strategies and manage the delivery of engagement projects in support of Aeroplan and our FI partner goals and objectives, including the acquisition and engagement of cardholders.


Responsibilities

  • Ongoing management of the Aeroplan cobrand card benefit through a number of key features, such as card linking, delivery of travel benefits and new partner benefits
  • Manage projects to deliver high quality, high value products to market on time
  • Work collaboratively with eCommerce, Technology, Marketing and Partnership teams as well as numerous internal and external stakeholders and vendors on a daytoday basis
  • Together with the Aeroplan Partner Marketing teams, design and manage the execution of crossFI marketing campaigns for engagement, acquisition and retention of cobrand cardholders
  • Develop a sound understanding of credit card market trends, customer behaviors, product performance, loyalty business models and competitive positioning within the Canadian marketplace and the broader loyalty and airline industry
  • Manage the implementation of new or enhanced operational processes related to the management of the cobrand portfolio
  • Provide guidance to junior member of the team
  • Make project recommendations based on business casing and sensitivity models to internal and external stakeholders
  • Establish and cultivate a trusting and cohesive relationships with partners at senior leadership and management levels
  • Closely monitor key performance indicators and identify when additional actions are required to meet business objectives

Qualifications

  • University or college degree, preferably in business or marketing
  • Minimum 3 years of account management related experience
  • Financial acumen, sizing business opportunities, Excel, PowerPoint and Thinkcell skills Experience within Financial Services (Credit Cards) / Travel preferred
  • Proven experience working across different stakeholders from multiple disciplines, building and working with large crossfunctional teams
  • Good problemsolving skills and superior attention to detail
  • Strong interpersonal, organizational skills
  • Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations and external communication
  • Passion for delivery of the best in class customer experience
  • Bilingual English / French an asset

Conditions of Employment:

Linguistic Requirements

Diversity and Inclusion


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.