Customer Service Representative

3 days ago

Mississauga, Ontario, Canada Konica Minolta Business Solutions Canada Ltd. Full time
Job Title: Customer Care Representative

At Konica Minolta Business Solutions (Canada) Ltd., we are seeking a highly skilled Customer Care Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to both external and internal customers.

Key Responsibilities:

  • Answer all incoming customer calls and emails in a professional manner
  • Ensure all meter reads are entered in SAP accurately
  • Monitor trouble tickets to ensure our customers are satisfied with the results
  • Review and validate new contracts for billing accuracy
  • Work through daily assigned trouble tickets to ensure appropriate resolution is in place
  • Exercise First Contact Resolution wherever applicable on customer internal and external contacts
  • Act as back-up to co-workers during vacations, special projects and other extended leaves

Requirements:

  • Minimum Grade 12 education
  • Ability to handle various related items simultaneously
  • Strong interpersonal and professional telephone communication skills
  • Excellent listening and attention to detail
  • Ability to work under pressure
  • Ability to organize daily tasks to ensure deadlines are met
  • Proficient in Microsoft Window programs (Outlook, Excel)
  • Excellent grammar and written communication skills
  • Bilingual (French & English) written/verbal is a strong nice to have

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

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