Service Customer Care Representative
1 day ago
Unlock Your Potential in a Dynamic Customer Service Role
At the Dilawri Group of Companies, we're seeking a highly motivated and customer-focused Service Customer Care Representative to join our team. As a key member of our service department, you'll play a vital role in delivering exceptional customer experiences and promoting our services to existing and new customers.
Responsibilities:
- Engage with customers to promote maintenance services and other applicable services.
- Manage inbound and outbound communications to schedule service appointments and maintain customer relationships.
- Meet departmental scorecards to ensure quality expectations are met.
- Ensure a clean and organized workspace.
- Maintain a professional appearance and demeanor.
- Stay up-to-date on new products, services, and features.
- Develop positive relationships with customers, colleagues, and leadership.
- Perform other tasks as required.
Qualifications:
- 2+ years of customer service experience (automotive experience an asset).
- Strong telephone skills and a friendly attitude.
- Basic math skills and ability to work in a team environment.
- Excellent attendance habits and a presentable appearance.
- Effective communication skills and problem-solving abilities.
- Secondary School Diploma.
What We Offer:
- Competitive pay with monthly uncapped bonus.
- Health, dental, and extended health benefits after 3 months.
- Pension plan after 1 year.
- Skills training and career advancement opportunities.
- Performance-based bonus plan with no cap.
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