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Customer Service Representative

2 months ago


Mississauga, Ontario, Canada Baxter Full time

About Baxter

Baxter is a leading global medical technology company that creates innovative products and therapies that transform healthcare.

Job Summary

We are seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be the first point of contact for customers and patients, providing exceptional service and support to ensure their needs are met.

Key Responsibilities

  • Provide first point of contact for customer inquiries and resolve issues in a timely and professional manner.
  • Document all customer interactions and maintain accurate records.
  • Redirect complex or specialized concerns to appropriate team members for follow-up.
  • Expedite customer orders and resolve problems related to shipment of products, returns, credits, and orders.
  • Investigate and resolve customer complaints and adverse events.
  • Provide guidance and training to new hires.

Requirements

  • High school diploma required; Bachelor's degree preferred in life science, health science, or related discipline.
  • Minimum 2 years of customer service experience and administrative tasks.
  • Exceptional verbal and written communication skills.
  • Ability to thrive in a fast-paced environment.
  • Strong analytical and business problem-solving skills.

What We Offer

Baxter offers a competitive salary and benefits package, as well as opportunities for professional growth and development.