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About Baxter
Baxter is a leading global medical technology company that creates innovative products and therapies that transform healthcare.
Job Summary
We are seeking a highly skilled Customer Care Representative to join our team. As a Customer Care Representative, you will be the first point of contact for customers and patients, providing exceptional service and support to ensure their needs are met.
Key Responsibilities
- Provide first point of contact for customer inquiries and resolve issues in a timely and professional manner.
- Document all customer interactions and maintain accurate records.
- Redirect complex or specialized concerns to appropriate team members for follow-up.
- Expedite customer orders and resolve problems related to shipment of products, returns, credits, and orders.
- Investigate and resolve customer complaints and adverse events.
- Provide guidance and training to new hires.
Requirements
- High school diploma required; Bachelor's degree preferred in life science, health science, or related discipline.
- Minimum 2 years of customer service experience and administrative tasks.
- Exceptional verbal and written communication skills.
- Ability to thrive in a fast-paced environment.
- Strong analytical and business problem-solving skills.
What We Offer
Baxter offers a competitive salary and benefits package, as well as opportunities for professional growth and development.