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Bilingual Trade Client Liaison Officer
3 months ago
Job Summary
What is the opportunity?
What will you do?
- Provides support to the customers' technical issues when using online portal
- Acts as a primary contact and/or coordinator for client problem resolution and escalating when appropriate
- Provides status updates to clients/CAM on transaction which are currently in Trade's workflow.
- Ensures that all internal bank documentation is in accordance with audit practices
- Provides relief to Trade Officers and Transactional Control Officers during absences and vacation
What do you need to succeed?
Must-have:
- 2+ years of experience in Trade Finance products such as Letter of Credit/Guarantees and Documentary collection
- 2+ years of Customer service experience or in a call center environment
- Fully bilingual in French and English (reading, writing, speaking)
- Banking experience and an understanding of business banking
Nice-to-have:
- Working knowledge of Trade360 (JTPS)
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and highperforming team
- Opportunities to take on progressively greater roles
LI-post
Job Skills
Active Learning, Adaptability, Communication, Critical Thinking, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services
Additional Job Details
Address:
1
PLACE VILLE MARIE:
MONTRÉAL
City:
MONTRÉAL
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
Technology and Operations
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
Application Deadline:
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