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Senior Client Liaison

2 months ago

Montreal, Quebec, Canada GardaWorld Full time
Senior Client Liaison - Banking Clients

**Job Summary:**

The Senior Client Liaison - Banking Clients is responsible for overseeing client relations, handling escalations, prioritizing communications, and coordinating requests across departments. This role focuses on maintaining client satisfaction through effective service management and proactive problem-solving in a dynamic business setting.

Key Responsibilities:

  • Act as a privileged intermediary for the client, listening to their needs and requirements; serve as the primary point of contact for escalations.
  • Receive and prioritize client calls and emails.
  • Handle client requests and ensure follow-up.
  • Coordinate various requests between work teams.
  • Monitor service quality, prepare monthly reports on negotiated service agreements, and other related reports.
  • Maintain client profiles in the computer system.
  • Maintain and generate reports on databases associated with client case management.
  • Produce, validate, and invoice special service requests.
  • Coordinate orders for supplies and stationery.
  • Conduct thorough research to find missing items to complete transactions and support clients with cash management aspects of contracts.
  • Support and participate with sales teams in weekly/monthly client meetings.
  • Have knowledge of accounting (understanding of general ledger accounts, debits, credits, etc.).
  • Bring new ideas to improve our processes.
  • Participate in implementing recommendations and facilitate team adoption as needed.
  • Any other related tasks related to customer service excellence and improving client relations.

Requirements:

  • Expert in research.
  • Knowledge of banking back office and accounting.
  • Excellent team player.
  • Knowledge or experience in Cash Management and Secure Transport (an asset).
  • Bilingual (spoken/written) in English and French.
  • Comfortable with CRM systems and various computer software.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Strong organizational skills and ability to manage priorities.
  • Exceptional communication and problem-solving skills.
  • Professionalism, autonomy, and ability to adapt in a fast-paced, evolving environment.

Why Choose GardaWorld?

  • Work-life balance.
  • Employee Assistance Program.
  • Free parking on site.
  • Dynamic work team.
  • Global company offering long-term career opportunities.
  • Mentoring, coaching, and training opportunities.