Current jobs related to Customer Service Representative - Sherwood Park, Alberta - Fix Auto Sherwood North

  • Customer Service Representative

    1 month ago

    Sherwood Park, Alberta, Canada RONA+ Full time

    About RONA+:At RONA+, we prioritize creating a positive work atmosphere that fosters safety and support for all employees. We believe in maintaining a healthy work-life balance and offer exclusive discounts for our team members.Benefits:Comprehensive benefits package including insurance and annual salary evaluationsOpportunities for career growth and...

  • Customer Service Representative

    3 weeks ago

    Sherwood Park, Alberta, Canada Total Construction Solutions Inc Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Total Construction Solutions Inc.Key ResponsibilitiesCustomer Communication: Address customer complaints and concerns in a professional and courteous manner.Information Provision: Respond to customer inquiries and provide accurate...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    1 month ago

    Sherwood Park, Alberta, Canada RONA+ Full time

    Discover the benefits of working with RONA+:Encouraging and secure workplaceBalance between work and personal lifeExclusive discounts for employeesComprehensive benefits including health insurance, annual salary evaluations, etc.Opportunities for professional growthEngagement with the communityCollaboration and continuous trainingThorough training program...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Service Representative

    2 weeks ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their software needs are met, and exceeding their expectations.Key ResponsibilitiesProvide...

  • Customer Experience Representative

    1 week ago

    Sherwood Park, Alberta, Canada BIS Safety Software Full time

    Join our team at BIS Safety Software as a Customer Service Representative and make a meaningful impact on the lives of our customers.We're a fast-paced, high-growth organization providing leading software for the safety industry. Our team is passionate about delivering exceptional customer service and we're looking for someone who shares our enthusiasm.About...

  • Customer Service Manager

    3 days ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our customer support team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Team...

  • Customer Service Manager

    2 days ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our customer support team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Team...

  • Customer Service Supervisor

    1 week ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Supervise...

  • Customer Service Supervisor

    1 week ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Supervise...

  • Customer Service Supervisor

    5 days ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Supervise...

  • Customer Service Supervisor

    5 days ago

    Sherwood Park, Alberta, Canada Super Homes Full time

    Job Title: Customer Service SupervisorWe are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our operations team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.Key Responsibilities:Supervise...

  • Customer Service Representative

    1 week ago

    Sherwood Park, Alberta, Canada Savers Full time

    {"h1": "Customer Service Associate Role at Savers", "p": "At Savers, we're passionate about creating a unique and inclusive work environment where our team members can thrive. As a Customer Service Associate, you'll play a vital role in delivering an exceptional experience for our customers, donors, and fellow team members.Our mission is to champion reuse...

  • Customer Service Representative

    1 week ago

    Sherwood Park, Alberta, Canada Savers Full time

    {"h1": "Customer Service Associate Role at Savers", "p": "At Savers, we're passionate about creating a unique and inclusive work environment where our team members can thrive. As a Customer Service Associate, you'll play a vital role in delivering an exceptional experience for our customers, donors, and fellow team members.Our mission is to champion reuse...

  • Customer Service Representative

    2 days ago

    Sherwood Park, Alberta, Canada Savers Value Village Full time

    About UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for...

  • Customer Service Representative

    2 days ago

    Sherwood Park, Alberta, Canada Savers Value Village Full time

    About UsSavers / Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for...

  • Customer Service Representative

    3 days ago

    Sherwood Park, Alberta, Canada Total Construction Solutions Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Agent to join our team at Total Construction Solutions Inc. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our services.Key ResponsibilitiesAddress customer...

Customer Service Representative

3 months ago

Sherwood Park, Alberta, Canada Fix Auto Sherwood North Full time

As a part of Fix Auto's office team, the Customer Service Representative will assist customers with the collision repair process and possess the highest level of customer satisfaction and confidence in our services and shop.

***: The Customer Service Representative (CSR) provides customers, insurance partners, and team members with high-quality, individualized support. The CSR will be responsible for finalizing repair orders, concentrating on preparing the final bill, and playing a crucial role in Fix Auto Sherwood Park as they provide customer confidence and help assist with daily duties to help ensure the shop is running efficiently.

KEY RESPONSIBILITIES:

Customer Service:

  • Answer phone calls and assist customers and vendors accordingly
  • Contact customers and book their vehicles for estimates and repairs
  • Work with towing companies to arrange vehicle tows and lot moves
  • Answers incoming calls and completes outgoing calls as needed
  • Finalize repair orders daily
  • Keep all files uptodate daily
  • Document all conversations with customers and insurance representatives
  • Match estimates
  • Update customers on the process of their vehicle

Financials:

  • Bill insurance companies and arrange payment for the total loss of vehicles
  • Assist estimators as needed with daily tasks such as checking deductibles, calling to get insurance assignments, etc.
  • Help with various account receivable and payable tasks
  • Prepare weekly bank deposits
  • Help with biweekly payroll
  • Shop Duties
  • Assist all technicians and backend staff when support is needed
  • Crosstrain with all members of the team to gain clear and accurate knowledge of the autobody process
The CSR may be responsible for other duties as needed.

WORKING CONDITIONS:

  • Employees may be required to work in potentially hazardous environments requiring personal protective equipment
  • Employees may be exposed to dust, hazardous chemicals and high levels of noise
  • Employees may be exposed to uncomfortable work settings; may have long combinations of standing, crouching, or sitting
  • Repetitive tasks within a fastpaced environment
  • Overtime as required

EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE:

EDUCATION
High School Diploma.

Post-secondary education is considered an asset.

EXPERIENCE
Experience working in a customer service role

Experience working in the autobody industry

SKILLS/KNOWLEDGE
Strong written and verbal communication skills

Customer service and professionalism skills

Ability to work independently

Highly organized

Able to effectively communicate both verbally and in writing and read and interpret blueprints