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Customer Service Manager

2 months ago


Sherwood Park, Alberta, Canada Super Homes Full time
Job Title: Customer Service Supervisor

We are seeking a highly organized and reliable Customer Service Supervisor to join our team at Super Homes. As a key member of our customer support team, you will be responsible for supervising a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Team Supervision: Supervise a team of 3-4 customer service representatives, providing guidance and support to ensure they meet their performance targets.
  • Customer Service: Ensure that all customer inquiries are handled in a timely and professional manner, resolving issues and providing solutions to meet customer needs.
  • Training and Development: Develop and implement training programs to enhance the skills and knowledge of customer service representatives, ensuring they have the necessary tools to provide excellent customer service.
  • Performance Management: Monitor and evaluate the performance of customer service representatives, providing feedback and coaching to improve their performance.
  • Reporting and Analysis: Prepare and analyze reports to identify trends and areas for improvement, providing recommendations to management to enhance customer service operations.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in customer service or a related field.
  • Personal Suitability: Organized, reliable, and a team player.
Benefits:
  • Parking: Parking available on site.
  • Employment Type: Permanent.
  • Language: English.
  • Hours of Work: 32 to 40 hours per week.