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Program Team Manager
3 months ago
Job Category Product Development
Does this position require a security clearance? Applicants are required to read, write, and speak the following languages English
Oracle Local Government team is hiring a Program Manager/ Consulting Lead – Utility Billing
Running on a modern, secure cloud infrastructure, NetSuite for Government is specifically designed for the needs of small-to-midsize state and local government agencies.
It provides a single, integrated system for streamlined accounting, grants management, payroll, planning and budgeting, human resource management, and more.
The NetSuite for Government team is hiring an entrepreneurial Oracle Utilities consultant to deliver a best-in-class implementation and customer experience to our first few Utility Billing customers.
This person will work closely with the Vice President of Products and the Utility Billing Product Manager to define an industry-leading implementation experience for small local government agencies adopting Oracle's Energy and Water Customer Solutions.
This is an entrepreneurial role in a fast-moving business unit.We are looking for someone who brings deep product expertise on Oracle Utilities Customer Cloud Service (CCS) or Oracle Utilities Customer to Meter (C2M) but is willing to question the status quo and think creatively on how to tailor both the product and the service delivery for a much simpler audience.
Help define the product offering in partnership with product management and engineeringLead customer discovery conversations to identify critical user needs across the NetSuite for Government user base
Customize and configure CCS to deliver a simple user experience while meeting all critical customer needs
Act as the internal product expert on the development team to advise on Oracle Utilities product architecture
Develop implementation accelerators for common local government utility customer archetypes related to water, wastewater, sanitation, gas, and electric utility billing needs
Lead service delivery for multiple implementation projects
Lead the software implementation for the first set of local government Utility Billing customers
Configure and customize the customer's CCS environments in line with local government customer needs
Develop standardized reports for municipal utilities including AR aging reports, credit and collections, etc.
Lead a team of consultants on migrating off of legacy utility billing solutions currently operated by customers
Collaborate with engineering on developing integrations between CCS and novel 1P and 3P software solutions for paperless billing, payments, bill printing, etc.
Establish the data conversion strategy for local government utilities customers and lead a team to migrate premise, meter, customer, and transactional data for new Utility Billing customersDeliver in-person and virtual training to new Utility Billing customers
Create test cases across reporting, integrations, conversion, and enhancements for ensuring zero-defect delivery to new Utility Billing customers
Reimagine the service delivery methodology for Oracle Utilities
Redesign the Oracle Utilities implementation playbook for a simpler customer segment
Develop repeatable consulting methodologies, tools, and playbooks to prioritize speed over customization, while ensuring a best-in-class customer experience for local government utilities customers
Create consulting artifacts such as client presentations, 80% project plans, data migration templates, and training materials that allow teams to deliver on Utility Billing implementation projects at lightning-fast speed
Mentor and train junior team members on the Oracle Utilities platform
Train new consultants on the Oracle Utilities product framework and underlying data model
BS or MS degree or equivalent experience in computer science, IT, software engineering, management information systems or mathematics
Proven track record of 5+ years designing and developing on the Oracle Utilities Application Framework using Java, Groovy, and/or application scripting
Experience and knowledge of Oracle Utilities products (CC&B, C2M, CCS, WACS, WAM, MDM, etc.) and underlying data models
Proven track record of implementing Oracle Utilities products for at least 8 years across customers of all sizes; Demonstrated ability to lead multiple consulting engagements and work effectively and collaboratively with customers, product management, sales, and engineering
Superior written and verbal communication skills including leading presentations with senior client stakeholders
Innovation starts with inclusion at Oracle.
That's why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.Life at Oracle:
An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment
Canada:
Hiring Range from $66,700 to $145,000 CAD per annum
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
C2M2 CC&B (Customer Care & Billing) Customer Cloud service applications Meter Data Management NetSuiteAs a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
Oracle careers open the door to global opportunities where work-life balance flourishes. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.
Oracle is an Equal Employment Opportunity Employer*.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.- Request a referral from an Oracle employee.
