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Customer Service Support- Bilingual

3 months ago

Toronto, Ontario, Canada Techila Solutions Pvt. Ltd Full time

Key Skills:

  • Responsible for providing Bilingual Customer Service Support.
  • Service Now reporting, perform ticket analytics, helpdesk analyst.
- providing L1/L1.5 support, excellent customer handling skills,

  • Awareness / knowledge of ITSM process, knowledge on bank branches and ATM support.

Job Types:
Full-time, Contract

Salary:
$30.00-$35.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Supplemental pay types:

  • Bonus pay
  • Commission pay
  • Overtime pay
  • Signing bonus
  • Tips

Education:

  • Secondary School (preferred)

Experience:

  • Call center: 4 years (required)
  • Customer service: 4 years (required)
  • Bilingual: 2 years (required)
  • ITSM: 3 years (required)