CRM User Support Analyst

1 week ago

Toronto, Ontario, Canada CB Canada Full time

CRM User Support Analyst

On behalf of our client in the Banking Sector, PROCOM is looking for a CRM User Support Analyst.

CRM User Support Analyst – Job Description

  • Direct Support of Users in the Use of CRM Applications
  • Communicating with Users across capital markets with various stakeholders
  • Responds to requests for assistance in the use of the applications via email or phone
  • Accountable for the resolution of issues raised by users
  • Collaborating with Technology, investigates problems and recommends/implements solutions
  • Completes data work for projects, including data cleanup and maintenance
  • Develops and maintains data cleansing
  • Maintains status of user requests as part of the CM CRM Support model
  • Translation of Business Requirements into Appropriate Application Functionality, Identifies/assesses/documents business and user requirements and communicates these to the CRM team
  • Support of Users through Ad Hoc Reporting
  • Responds to user requests for help on existing requests
  • Works closely with Business & Client Analytics teams to action or fulfill reporting requests
  • Impacts the user adoption, and quality of the application being delivered to a large user population
  • Expanding the user platform and use of CRM technology will enhance CM team productivity

CRM User Support Analyst – Mandatory Skills

  • Knowledge of CRM, or Capital Markets Data
  • University degree/college diploma or equivalent specializing in business or technology
  • 3-5 years of general business experience
  • Previous experience in a user support role
  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills.
  • Motivated Team Player
  • Ability to ask questions when in doubt
  • Hard Working with effective communication

CRM User Support Analyst - Nice to Have Skills

  • Ability to work independently and manage one's time
  • Experience with Sales Force is an asset
  • Capital Markets data knowledge desirable
  • Previous experience with computer applications, such as Microsoft Word and Excel, good excel skills

CRM User Support Analyst - Assignment Start Date

ASAP – 13 months to start

CRM User Support Analyst - Assignment Location

Toronto, ON (hybrid)

  • CRM Support Analyst

    1 week ago

    Toronto, Ontario, Canada Retail Council of Canada Full time

    If you are interested in joining a dynamic and growing non-profit organization, Retail Council of Canada (RCC) is for you. We're an energetic and progressive trade association that's moving fast and looking forward. Our commitment to our members and high-quality customer service are our top priorities. For more than 50 years, RCC has been the Voice of...

  • QA/Analyst (CRM)

    1 week ago

    Toronto, Ontario, Canada Apex Systems Full time

    QAConsultant -(CRM) Apex Systems is a global IT services provider and our consulting practice has an opening for a QA Consultant- CRM who will be validating the dataasall reporting functionalities migrate to Salesforce for a Top Five Bank. Location :Hybrid downtown Terms : 6mContract, Strong possibility of extension or converting fulltime based on...

  • CRM Support Administrator

    1 week ago

    Toronto, Ontario, Canada Careerxtra Full time

    Are you a CRM whiz with a passion for technology and exceptional customer service? We're partnering with a dynamic FinTech company on a mission to simplify trading This remote, self-employed position offers the opportunity to build your career with a forward-thinking company while working from anywhere in the world. Tasks Manage and optimize the company's...

  • qa (crm)

    1 week ago

    Toronto, Ontario, Canada Apex Systems Full time

    Job#: Job Description: QA Consultant -(CRM) Apex Systems is a global IT services provider and our consulting practice has an opening for a QA Consultant- CRM who will be validating the data as all reporting functionalities migrate to Salesforce for a Top Five Bank. Client: Big 5 Bank Location : Hybrid downtown Terms : 6m Contract, Strong...

  • User Support Technician

    1 week ago

    Toronto, Ontario, Canada SPIREX CANADA INC. Full time

    Education: Secondary (high) school graduation certificate Experience: 7 months to less than 1 yearTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and...

  • Lifecycle CRM Analyst

    1 week ago

    Toronto, Ontario, Canada Hard Rock Digital Full time

    What are we building?Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...

  • Lifecycle CRM Analyst

    1 week ago

    Toronto, Ontario, Canada Hard Rock Digital Full time

    What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and...

  • User Support Technician

    1 week ago

    Toronto, Ontario, Canada Joshi Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksCommunicate electronically and in person with computer users experiencing difficulties to determine and document problems experiencedConsult user guides, technical manuals and other documents to research and...

  • User Support Technician

    1 week ago

    Toronto, Ontario, Canada OPTIMA TECHNOLOGY Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 yearsTasks: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced Consult user guides, technical manuals and other documents to research...

  • User Support Technician

    1 week ago

    Toronto, Ontario, Canada OPTIMA TECHNOLOGY Full time

    Education: Expérience:Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 1 year to 2 yearsTasks: Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada Reliable AOC Inc. Full time

    Education: College/CEGEPExperience: 7 months to less than 1 year or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada 10637564 CANADA INC. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupPerform Web-server...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada NSUS GROUP INC. Full time

    Education: Expérience: EducationBachelor's degreeWork settingConsulting firmTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada West End Radiological Laboratories Ltd Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsWork settingHospital/health care establishment/health institutionTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada MALISON CONTRACTING INC. SOUS-TRAITANCE MALISON INC. Full time

    Education: Bachelor's degreeExperience: 2 years to less than 3 years or equivalent experienceTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • CRM Manager

    1 week ago

    Toronto, Ontario, Canada Convergix Automation Full time

    Convergix Automation Solutions is a global automation solutions provider specialized in custom automated manufacturing systems including robotics, controls, material handling, information systems, process automation in a variety of manufacturing industries. With over 500 employees worldwide and 4 operating companies in Canada, USA, Northern Ireland, England,...

  • User Support Technician

    1 week ago

    Toronto, Ontario, Canada Teknowiz Consulting Inc Full time

    Education: Bachelor's degree Experience: 1 year to less than 2 yearsTasks: Give access to computer networks Report on the performance of computer systems and networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in...

  • CRM Administrator

    1 week ago

    Toronto, Ontario, Canada Cardata Full time

    At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.Who You AreYou are a problem solver with a...

  • user support technician

    1 week ago

    Toronto, Ontario, Canada Kinka Family Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsWork settingHead officeTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to...

  • Remote Support Analyst

    1 week ago

    Toronto, Ontario, Canada Manitoba Hydro Full time

    PROCESS SUPPORT ANALYST Defined-benefit pension plan. Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community. Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements...