Remote Support Analyst
1 week ago
PROCESS SUPPORT ANALYST
Defined-benefit pension plan.
Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life and community.
Flex-time and partially remote work schedule (providing the option to work remotely 3 days per 2 week period), depending on nature of work, operational requirements and work location.
Join our team of Manitoba's best as we continue to build a company that supports innovation, commitment and customer service.
We are seeking a Process Support Analyst to join our team at the Power Systems Technology Centre (PTC), a department of Manitoba Hydro International Ltd.
PTC is a world leader in electrical power simulation, applied power systems analysis, and related technologies. PTC develops and markets a variety of products, including PSCAD/EMTDC, a renowned power system simulation software.PTC has leading experts in the field of HVAC and HVDC transmission who provide unique expertise in engineering studies, equipment specifications, and maintenance and system operation.
Under the direction of the Software Development and Maintenance Section Head, the selected candidate will be involved primarily in the support, testing, and documentation of the Power System Technology Centre's (PTC) software products including user-driven development proposals, quality assurance and control, departmental process documentation, and maintenance of product manuals.
Provide daily software-related support for the PTC family of products as per defined processes, such as installation and initialization of the software on a variety of end-user PC configurations and operating systems.
Although correspondence is mainly via email, customer interaction may include voice and/or online meetings.Assist with the triaging of support queries, based on the status of customer maintenance contracts.
Participate in the organization, maintenance, and development of all section-related help and process documentation, including product manual sets, new feature topics, and section quality control/assurance process documents.
Execute quality assurance activities, simulating actual usage of software, including coordinating, and participating in testing brand new features, as well as new enhancements to existing products.
Assist with customer training courses when necessary.Perform or assist in execution of testing activities simulating actual online and batch usage of software.
A two-year diploma in a related discipline (Computer or Engineering Technology, or Information Technology) from an institute of recognized standing plus a minimum of two years of directly related experience.
A technical background in software development (including a familiarity with computer languages, such as C++, Fortran, JavaScript, HTML, CSS, and Python), IT and/or the engineering industry, specifically power systems.
Experience with the PSCAD electromagnetic transients software.Knowledge of the following software is also an asset: Microsoft SharePoint, Microsoft Outlook, and Salesforce (CRM).
Highly developed computer skills, including a demonstrated proficiency in using complex or advanced features of software applications, particularly as they relate to word processing, spreadsheets, and database and presentation programs.
Proactive, self-motivated with high degree of demonstrated planning and organizational skills.Creative ability in layout and design for digital, print and/or audio-visual materials.
Excellent interpersonal and written communication skills to establish and maintain successful working relationships with staff at all levels as well as clients, in the performance of regular duties.
Note:
This employment opportunity is advertised on Manitoba Hydro's career website, and all candidates wishing to apply must do so using our online application system.
Visit to learn more about this position and to apply online.Original job
PROCESS SUPPORT ANALYSTposted on GrabJobs .
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