user support technician

2 weeks ago


Toronto, Ontario, Canada NSUS GROUP INC. Full time
  • Education:
  • Expérience: Education
  • Bachelor's degreeWork setting
  • Consulting firmTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • Manage incidentsSupervision
  • 1 to 2 peopleComputer and technology knowledge
  • Internet
  • Communication softwareTransportation/travel information
  • Public transportation is availablePersonal suitability
  • Client focus
  • Judgement
  • Team playerExperience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
  • Vision care benefitsFinancial benefits
  • Life insurance
  • Registered Retirement Savings Plan (RRSP)Long term benefits
  • Tax-Free Savings Account (TFSA)Other benefits
  • Deferred Profit Sharing Plan (DPSP)
  • Free parking available
  • Learning/training paid by employer
  • Team building opportunities
  • Travel insurance
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 hours per week


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