Service Manager

1 week ago

Calgary, Alberta, Canada Randstad Canada Full time
Are you a Heavy Equipment service manager looking for the step in your career?
Are you a high energy individual who wants to join a company that has been consistently growing?


Our client, a leading equipment rental company serving diverse industries such as commercial, construction, and oil and gas is looking for a field service manager to join their team.

With a commitment to excellence, They've established themselves as a trusted partner across Canada and are seeking a driven individual to lead our service operations as a Field Service Manager in southern AB

As the Field Service Manager, you'll play a pivotal role in ensuring the success of the service team. This position requires a blend of leadership, technical expertise, and customer focus.

If you're ready to make a significant impact and drive our service operations to new heights, we want to hear from you.

Advantages

What's in it for you:
Competitive compensation package ranging from $90,000 to $110,000 annually.
Health and dental coverage.
RRSP match program.
Five personal days and potential bonuses.
Opportunities for career advancement within our supportive and growth-oriented culture.

Responsibilities

What you'll be doing:
Lead and motivate 10 Field Service Technicians to exceed sales revenue, gross margins, and income forecasts.
Provide hands-on coaching and mentoring to technicians through occasional ride-alongs, enhancing technical skills and procedural knowledge.

Collaborate closely with the dispatch team to optimize Technician scheduling and ensure efficient deployment based on skills and job requirements.

Drive the achievement of Service Metrics Targets and maintain high levels of customer satisfaction by proactively addressing concerns or disputes.

Champion Health & Safety protocols, consistently working to mitigate risks and promote a safe working environment.
Manage Technician timecards, including approval of overtime and double-time, while also assisting with staffing decisions, recruitment, and orientations.
Conduct performance evaluations, provide ongoing employee development, and manage human resource duties such as team building and disciplinary actions.
Partner with the Service Sales team to optimize customer acquisition, renewals, and loyalty.

Qualifications

What you bring:
5+ years of Service Technician experience. (Heavy equipment preferred)

  • 5 years of Heavy Equipment Supervisor or Manager experience (including dealing with the clientside of roles)
Strong customer service skills
Proven ability to motivate and develop a team
Experience in inventory and expense management, and familiarity with health and safety regulations and protocols

Summary
Interested in hearing more? Let us know by...
Visiting and apply through the posting or by applying by e-mail at:

Are you interested in this position, but it's not quite what you're looking for? Let us know, as a specialist in Industrial Management recruitment, we can certainly help you in your job search

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada.

As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees.

In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.


Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle.

We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

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