Territory Service Manager

2 weeks ago

Calgary, Alberta, Canada Circle K Full time

About Circle K

We know that you can work anywhere. However, working at Circle K is the start of something great

Join a global family of 130,000 people in over 16,000 stores and 29 countries to make our customers lives a little bit easier every day. We set ourselves apart by our culture of pride: pride in our people and their development, pride in serving others, what we've built and what we are striving to achieve. No matter where you come from or where you are heading in your career, there is a place for you to grow at Circle K. When you grow, we grow – together.

Summary

We are currently hiring for a Territory Service Manager to join our Western Canada team. Reporting to the Procurement and Maintenance Manager, Western Canada, the Territory Service Manager will be responsible for coordinating maintenance requirements and costs, managing repair and maintenance operations, and ensuring work is performed efficiently and within company standards. The Territory Service Manager will play an important role in achieving financial objectives by preparing budgets, analyzing variances, and implementing corrective actions.

The Territory Service Manager will maintain a high-quality service technician team through recruitment, training, and performance management, while staying updated on industry standards and contributing to overall team objectives.

Key Responsibilities & Accountabilities

  • Identifies current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
  • Completes maintenance operational requirements by scheduling and assigning employees; negotiating and hiring contractors; following up on work results.
  • Resolves maintenance problems by conferring with management, engineering, and quality control personnel.
  • Manages repair and maintenance operations by determining priorities, scheduling, repair, maintenance schedules and installation of equipment.
  • Ensures repairs are performed cost effectively by examining records, reports, operating practices, and other documentation.
  • Achieves financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
  • Manages maintenance operations by initiating, coordinating, and enforcing program, operation policies and procedures.
  • Ensures work is performed within company standards by inspecting it to ensure its quality and cost-effectiveness.
  • Maintains staff by recruiting, selecting and orienting employees. Maintains high quality results of service technician staff by training, coaching, counseling and disciplining employees, planning, monitoring and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
  • Contributes to the Facilities team by accomplishing related results as requested.
  • Other duties as assigned.

Qualifications & Skills

  • Degree in business or relevant field. Combination of experience and education that meet the minimum requirements may be substituted.
  • 5 - 7 years of experience in facility maintenance or related field.
  • A current valid Canadian driver's license with clean abstract is required to operate company vehicle.
  • Must be proficient in MS Project, Word, Excel, and Teams.
  • Understanding of business principles, procurement practices, budgeting, and expense analysis.
  • Strong problem-solving abilities to resolve maintenance issues.
  • Open to travel anywhere in Western Canada (minimum 40% travel)
  • Job duties may change in alignment with the business' needs.

Couche-Tard/Circle K values diversity and inclusion and aims to create a safe, accessible and rewarding workplace that showcases the unique contribution of our employees to the success of our business. As an employer, we are committed to employment equity, we encourage a wide variety of applications to ensure that we have a diverse workforce that is representative of the customers and the communities we serve. Accommodations are available upon request for applicants who participate in all aspects of the selection process.

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