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Services Manager
3 months ago
Some of what you will do
As the Services Manager, you're responsible for enabling our work, learn, and grow culture; for our customers and associates.
You are accountable for achieving business results through effective management and execution of the services areas in the store; cash,
solutionshop (printing, digital marketing, shipping) and technology services.
You and your team find ways to inspire our customers; you build loyalty and trust; and add value to the customer in ways that are meaningful to them to help them work, learn, and grow.
Specifically, you will:
- Maximizes sales growth in the services area in the store
solutionshop including cash,
solutionshop , and technology services. - Manage the coordination and execution of services and maximize department productivity
- Monitor storeuse merchandise.
- Provide team leadership through hiring, onboarding, coaching and development.
- Provide cash support to associates at the checkout to ensure a positive customer experience.
- Ensure general cleanliness for a positive customer and associate experience.
- Responsible for the safe and proper use of all store equipment.
- As a leader in the store, responsible for inspiring and engaging the team and ensuring effective 2way communication
- Lead, coach and manage the operational excellence and store standards for your departments.
- Support asset protection initiatives and programs.
- Ensure that a clean and safe environment is always topofmind, keeping the safety of yourself, your team, and our customers as a key priority.
Qualifications:
Some of what you need
- 3 years of Retail or Services Management experience (or any other sector focused on customer experience)
- Successful completion of high school & postsecondary education is preferred
- Proven track record of achieving customer service excellence and sales results
- Comfort with technology
- Be a dynamic, inspiring partner to our customers and for our associates
- Curious
- Approachable
- Passionate Solutions Finder
Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
Additional Information
- A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
- Exposure to moderate levels of noise generated by the print equipment.
- You will be required to stand in a stationary position for periods of time. This would occur while working on various orders. We'll also ask you to work a variety of shifts including evenings and weekends.
