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District Service Manager
3 months ago
Position Overview
Ensures implementation of and adherence to strategies, policies, processes and methods for service operations activities (technically and/or commercially), for assigned organizational unit.
Relocation may be offered for this role should it be necessary.
Job Responsibilities:
- Implements defined superior policies and guidelines, and defines and ensures implementation of function specific processes, procedures, methods and/or tools.
- Ensures the delivery of services on an operational level with respect to process adherence, service quality, and profitability.
- Implements workforce development measures.
- Acts a primary escalation contact to customers and resolves issues with external and internal stakeholders.
- Supervises/conducts the negotiation of and adherence to Service Level Agreements.
- Supports in developing service leads.
- Ensures obeying regional laws and regulations.
- Manages organization unit(s) assigned and leads and/or coordinates dedicated management and staff.
Preferred Knowledge/Skills, Education, and Experience- Ability to sell, manage and drive growth.- Excellent customer relationship management skills- BS/MA in Business Administration
Mid-Level
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