Customer Care Agent

2 weeks ago

Guelph, Ontario, Canada Allstate Canada Full time

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its "You're in Good Hands" promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit For safety tips and advice, visit

Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Contract: 12-18 months

Address: 160 Kortright Rd W, Unit 6, Guelph ON N1G 4W2

Job description:

The Customer Care Agent takes the "You're in Good Hands" philosophy and makes it real – delivering on our promises to consumers every day. Our agencies are open from 9am to 6pm Monday to Friday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately.

Accountabilities:

  • Respond to customer inquiries about their policy in a professional manner.
  • Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in.
  • Provide personalized service while being a Trusted Advisor with respect to insurance.
  • Promote Allstate features and benefits as part of ongoing portfolio reviews.
  • Manage policy renewal process and client inquiries to make changes to their policies.
  • Reply to on-line requests as required.
  • Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
  • Meet and exceed key performance and attendance metrics.

Qualifications:

  • Post-secondary education or equivalent work experience
  • Must have General Insurance License (OTL) or General level 1 insurance license or be willing to obtain for the province you are located in.
  • Greater than 1 year customer service experience
  • Proficient computer skills in MS Office applications.
  • This is a hybrid position. You must be able to commute to and from the agency and have a space conducive to working from home.
  • Ability to work evenings

Bonus Qualifications:

  • Call center, face to face customer service experience and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodations, please let us know and we will work with you to meet your needs.

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