Receptionist/customer Service

1 week ago


Guelph, Ontario, Canada Hy-Mark Mechanical Inc. Full time

Hy-Mark Mechanical
Inc is a trusted provider of Residential HVAC and Plumbing services in the Guelph and surrounding areas serving homeowners and residential new construction builders for over 25 years. Hy-Mark is under NEW Ownership as well as Management team and are preparing to grow, we are searching for Customer
Service Representative to join the Hy-Mark team today

Customer Service Representative

Skills

  • Excellent telephone, communication, and interpersonal skills
  • Deadline driven, multitasker with the ability to prioritize to balance workload
  • Developed sense of customer care
  • Detail orientated.
  • Selfmotivated with the ability to work independently and with Hy-Mark team
  • Problem solving skills, ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands
  • Good problem solving, critical thinking skills
  • Organized
  • No Experience needed. Training will be provided.
  • Assist Service Manager and department to schedule technical team service appointments
  • Schedule routine service work and promote service/equipment sales
  • Schedule emergency service calls
  • Assist service technicians with site information/job details as requested
  • Responsible to schedule, assign, and dispatch Field Service Technicians
  • Ensures proper information is obtained and entered for all service calls
  • Organize the workflow in tandem with customer deadlines so as to meet customer service requirements
  • Manage compliance paperwork (Warranty, etc.)
  • Reception duties as assigned directing calls, assisting customers, etc.
  • Accountable for accurate and timely input of work orders
  • Review warranty information as required
  • Maintain electronic and hard copy filing system
  • Perform data entry and scan documents
  • Provide proactive follow up with customers
  • Report customer feedback to management whether positive or negative

Administration

  • Work closely with Service Manager and Technicians
  • Organize all incoming paperwork from Techs
  • Filing, Scanning and Copying


Data Entry
  • Parts sheets and Purchase Orders

Job Types:
Full-time, Permanent

Salary:
$18.00-$22.00 per hour

Benefits:

  • Casual dress
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • RRSP match
  • Vision care

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Guelph, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location
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