Customer Service Advisor

2 weeks ago


Guelph, Ontario, Canada MANTECH INC Full time

MANTECH Customer Service Representative

Department:
Guelph Office - Operations

Job Summary:

MANTECH manufactures software-driven automated laboratory and process analytical equipment for water and soil analyses. Our mission is to optimize the results of our customers while still enabling them to protect our environment.

We do this by faster and green methods for analysis that also lead to efficient decision making protecting and conserving our environment and resources.

Examples include the most sensitive analyzer for pipeline leak detection into water systems, optimized wastewater treatment at Pulp and Paper Mills, Breweries, Food

Processors, and optimized methods in Environmental Testing Laboratories etc. ensuring optimized usage of energy and reagents.

By employing green methods our mission delivers on fuel and plastic reduction, reduced chemical usage, further protecting our natural resources.

The Technical Sales and Service Representative will be involved in these roles as defined below.

Responsibilities:

  • Receive telephone calls, answer any questions, process an order and transfer any calls if required
  • Maintain customer profile information in both ERP (NetSuite and QuickBooks) and CRM (HubSpot) databases
  • Process all customer orders in our ERP (NetSuite and QuickBooks) and CRM (HubSpot) software where required, create tasks when required
  • Electronically, notify all staff of system orders received, requesting our QC team to create work orders for the system build.
  • Prepare customer order documents for all system orders and pass to the QC department
  • Update CRM (HubSpot) customer module lists (including serial numbers) for new system shipments, addons, replacements and returns.
  • Create price quotes per customer requests
  • Maintain customer electronic files on the MANTECH Network
  • Update customers on expected delivery dates, send notifications if delays occur
  • Review "open orders" report, reallocate inventory as needed for the release of the shipment
  • Request updated ETA on missing parts from the purchasing department
  • Process customer return requests and prepare customs documents if applicable
  • Prepare proforma invoices for prepayment of orders. Request payment updates from the accounting department to release shipments.
  • Assist with customs document requirements when needed
  • Back up for shipper/receiver
  • Back up for accounting clerk
  • Back up for service administration
  • Additional duties as assigned by management

Compensation:

Competitive salary, great benefits RRSP Matching, 3 weeks holidays, 6 paid sick days and much more.

  • MANTECH is committed to supporting a culture of diversity and accessibility across the organization. We hire the best talent regardless of _
- race, color, creed, national origin, ancestry, disability, marital status, age, sex, veteran status or sexual orientation. If you require special _

Job Type:
Permanent

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to Commute:

  • Guelph, ON N1H 6J2 (required)

Ability to Relocate:

  • Guelph, ON N1H 6J2: Relocate before starting work (required)

Work Location:
In person

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