Guest Service Agent

1 week ago

Guelph, Ontario, Canada Hampton Inn & Suites By Hilton - Guelph Full time

Responsibilities and Duties

  • Provide a high standard of customer service
  • Register guests using the ARRIVALS and DEPARTURES procedure and assign rooms, accommodating special requests whenever possible.
  • Thoroughly understands and adheres to proper credit and cash handling policies and procedures.
  • Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
  • Acts as a host to our guests by searching out opportunities to go above and beyond, to wow the guest; drive customer loyalty by building emotional, individualized connections with customers; and anticipating needs and being proactive.
  • Acknowledge all customers that enter the lobby area and greet guests first.
  • Promote goodwill by being courteous, friendly, professional, and helpful to guests and coworkers.
  • Interprets guest needs and provides exceptional service.
  • Actively seeks opportunities to make a connection with the guest, far surpassing their expectations at every opportunity. This includes delivering requested room amenities to guest rooms as is requested.
  • Provide reservation and rate information as required.
  • Sell rooms to walkin guests.
  • Make reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
  • Know and enforces cancellation procedures and policies.
  • Any other task as required of a Front Desk Agent or by the management.

Pay:
From $16.55 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Night shift

Work Location:
In person

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