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Bilingual Customer Support Analyst
1 week ago
Customer Support Analysts are the most senior customer service agent in the call centre environment.
They respond to inquiries from the front-line reservation agents, as well handling inbound customer inquiries for a variety of clients.
They act as the voice of our clients when speaking to the public.Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.
What you will be doing:
- Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
- Handling billing and policy inquiries
- Providing basic software troubleshooting for customer service agents
- Providing support for complex customer complaints while maintaining superior customer service and high performance
- Completing special projects as per the requirements of Camis clientele
- Handling escalated customer questions and concerns
- Accepting calls from all queues which entails processing reservations, changes, and cancellations for various parks agencies
What you will bring to the role:
- Exceptional customer service skills
- Professional oral and written language skills
- Previous call center or customer care experience
- Poise and diplomacy under pressure
- Reliability with regards to attendance
- Previous experience utilizing online resources
- Troubleshooting and problemsolving skills
- Willingness to take initiative
- Ability to multitask
Hours of Work:
- Start date: May 8th
- 1 week of training Monday Friday 9:00AM 4:00PM
- Hours after training 2535 weekly
- Some evenings and weekends required
- Hours of operation (6:45 AM to 12:00 AM 7 days a week)
- Work location: Guelph office
- End of contract date
- September 3, 2023
Reports to:
CSA Lead
Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization.
The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.
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