Bilingual Customer Support Analyst

1 week ago


Guelph, Ontario, Canada Camis Full time
Camis is looking for a Customer Support Analyst to provide support to both Camis employees and clients.

Customer Support Analysts are the most senior customer service agent in the call centre environment.

They respond to inquiries from the front-line reservation agents, as well handling inbound customer inquiries for a variety of clients.

They act as the voice of our clients when speaking to the public.

Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.

What you will be doing:

  • Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
  • Handling billing and policy inquiries
  • Providing basic software troubleshooting for customer service agents
  • Providing support for complex customer complaints while maintaining superior customer service and high performance
  • Completing special projects as per the requirements of Camis clientele
  • Handling escalated customer questions and concerns
  • Accepting calls from all queues which entails processing reservations, changes, and cancellations for various parks agencies

What you will bring to the role:

  • Exceptional customer service skills
  • Professional oral and written language skills
  • Previous call center or customer care experience
  • Poise and diplomacy under pressure
  • Reliability with regards to attendance
  • Previous experience utilizing online resources
  • Troubleshooting and problemsolving skills
  • Willingness to take initiative
  • Ability to multitask

Hours of Work:

  • Start date: May 8th
  • 1 week of training Monday Friday 9:00AM 4:00PM
  • Hours after training 2535 weekly
  • Some evenings and weekends required
  • Hours of operation (6:45 AM to 12:00 AM 7 days a week)
  • Work location: Guelph office
  • End of contract date
  • September 3, 2023

Reports to:
CSA Lead


Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization.

The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.



  • Guelph, Ontario, Canada Camis Full time

    Camis is an industry leader in the reservation system and park management sector. We connect people to memorable recreational experiences through an exceptional reservation system and best-in-class call centre services. Our software serves over 700 government-operated parks, campgrounds, harbors, and marinas across North America.We are a diverse group of...

  • Support Analyst

    1 week ago


    Guelph, Ontario, Canada beBee Professionals Full time

    We at beBee Professionals are looking for a Support Analyst to join our team in Guelph. The successful candidate will be responsible for providing technical support to our customers and internal teams.The ideal candidate should have a Bachelor's degree in Computer Science or a related field, as well as experience in customer service and technical support....


  • Guelph, Ontario, Canada Ontario Universities' Application Centre Full time

    Bilingual Customer Service Representative (Job B-193)Job Type: Salaried one-year contract with benefitsThe OUAC values equity, diversity and inclusion and believes that every person has a right to equal treatment. We are strengthened by diverse backgrounds, perspectives and experiences. We have equitable and accessible employment practices, based on the...


  • Guelph, Ontario, Canada Ontario Universities' Application Centre Full time

    Bilingual Customer Service Representative (Job B-193)Job Type: Salaried one-year contract with benefitsLocated in Guelph, the Ontario Universities' Application Centre (OUAC) processes applications for admission to undergraduate, law, medical, rehabilitation sciences and teacher education programs for Ontario's universities. We provide a progressive and...

  • Customer support

    1 week ago


    Guelph, Ontario, Canada ABL Employment Full time $19

    Work for an industry leader in the reservation system and park management sector You can connect people to memorable recreational experiences through exceptional reservation systems and best-in-class call center services We are looking for French bilingual CSRs to work as Reservation Agents in Guelph This is an in-office position where you work with a fun...


  • Guelph, Ontario, Canada Skyline Group of Companies Full time

    We're growing and looking for a passionate, driven and energetic candidate to join our team for the position of Accounting Analyst for the Skyline Clean Energy team located in Guelph, Ontario. As an Accounting Analyst for the Clean Energy team, you will be assist with professional accounting tasks and analysis of financial data in support of various...


  • Guelph, Ontario, Canada Koda Energy Full time

    Brewers Supply Group (BSG) is looking for a Bilingual Customer Service Representative to join our team in Eastern Canada.**As a leading supplier in the craft beer, wine, and distilling industries, we are looking for an individual passionate about customer service. This position offers a unique opportunity to be a part of the growing Craft Brewing Industry...


  • Guelph, Ontario, Canada McKellar Structured Settlements Inc. Full time

    Salary: $43,000.00 DOEAt McKellar, Canada's oldest and largest structured settlement firm, our clients are our first priority. We are a financial/legal services company that operates at the crossroads where lawyers, seriously injured people, and insurance companies meet. We help people navigate some of life's most difficult decisions and support the...


  • Guelph, Ontario, Canada Skyline Group of Companies Full time

    We're growing and looking for a passionate, driven and energetic candidate to join our team for the position of CorporateAccounting Analystlocated in Guelph, OntarioJob DescriptionAs a Corporate Accounting Analyst, you will be assist with professional accounting tasks and analysis of financial data in support of various accounting functions including...


  • Guelph, Ontario, Canada Royal Distributing Full time

    About UsRoyal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding. Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.The OpportunityResponsibilities: Answer inbound...


  • Guelph, Ontario, Canada Restaurant Brands International Full time

    About Restaurant Brands International:Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with more than $35 billion in annual system-wide sales and over 28,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS, BURGER...


  • Guelph, Ontario, Canada Skyline Group of Companies Full time

    We're growing and looking for a passionate, driven and energetic candidate to join our team for the position ofAccounting Analystfor the Skyline Clean Energy team located in Guelph, Ontario.Job DescriptionAs an Accounting Analyst for the Clean Energy team, you will be assist with professional accounting tasks and analysis of financial data in support of...


  • Guelph, Ontario, Canada ABL Employment Full time $19

    Work for an industry leader in the reservation system and park management sector You can connect people to memorable recreational experiences through exceptional reservation systems and best-in-class call center services We are looking for French bilingual CSRs to work as Reservation Agents in Guelph This is an in-office position where you work with a fun...

  • IT HFM Analyst

    1 week ago


    Guelph, Ontario, Canada Recurrent Energy Full time

    Recurrent Energy is a wholly owned subsidiary of Canadian Solar Inc. and is o ne of the world's largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and O&M platforms. Recurrent Energy is focused on bringing low-cost clean energy and meaningful economic development to communities across the globe...


  • Guelph, Ontario, Canada Ontario One Call Full time

    Customer Support SpecialistBuild your future at Ontario One CallCompany Overview:Ontario One Call operates an inbound contact centre, which collects information from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet In addition to our contact centre, we are also...


  • Guelph, Ontario, Canada Ontario One Call Full time

    Customer Support SpecialistBuild your future at Ontario One CallCompany Overview:Ontario One Call operates an inbound contact centre, which collects information from people planning to dig, to assist in identifying underground infrastructure. You would be truly amazed at what is buried beneath your feet In addition to our contact centre, we are also...

  • IT Hfm Analyst

    1 week ago


    Guelph, Ontario, Canada Recurrent Energy Full time

    JOB DESCRIPTIONCompany SummaryRecurrent Energy is a wholly owned subsidiary of Canadian Solar Inc. and is one of the world's largest and most geographically diversified utility-scale solar and energy storage project development, ownership, and O&M platforms. Recurrent Energy is focused on bringing low-cost clean energy and meaningful economic development to...


  • Guelph, Ontario, Canada Ontario One Call Full time

    Build your future at Ontario One Call:Company Overview:Ontario One Call acts as the communications link between buried infrastructure owners (our members) and individuals who are planning to dig in the province of Ontario. In 2012, the Ontario Underground Infrastructure Notification System Act was passed, which stipulates that by law, anyone in the province...


  • Guelph, Ontario, Canada Skyline Group of Companies Full time

    We're growing and looking for a passionate, driven and energetic candidate to support our Development Team for the position of Accounting Analyst located in Guelph, Ontario Job Description The Accounting Analyst will assist with professional accounting tasks and analysis of financial data in support of various accounting functions including Accounts Payable,...

  • Financial Analyst

    1 week ago


    Guelph, Ontario, Canada Metalumen Manufacturing Full time

    FINANCIAL ANALYSTThe Financial Analyst has varied responsibility for performing accounting, financial reporting, accounts receivable, accounts payable, payroll and other related functions of the finance department. The professional ensures that all workpapers and records comply with government and other regulatory requirements as well as organizational...