Regional Business Manager

1 week ago


Richmond, British Columbia, Canada Boston Pizza International, Inc. Full time
Boston Pizza International is currently seeking a Regional Business Manager (RBM) to be based in Edmonton, Alberta.

The RBM is a member of the Regional Operations team and will work closely with franchisees in developing and growing all aspects of their business.


This includes:
financial planning & analysis, training, operations, leadership, and local & national marketing initiatives.

The RBM will maintain a strong presence in their regional market and act as an effective communication link between Boston Pizza and franchisees.


Company Description

Duties and Responsibilities

_ Franchisee Relations and Support_

  • Foster and develop relations within the franchisee community.
  • Maintain a strong presence within their designated regional markets.
  • Ensure that franchisees are knowledgeable and able to implement all programs and initiatives required to effectively run a Boston Pizza restaurant.
  • Maintain a high level of communication with each franchisee on a weekly basis.
  • Communicate feedback from the franchisee to appropriate BP department. This includes communicating recommendations for improvements.
  • Conduct regional food demos and operations seminars as required.
  • Participate at regional franchisee meetings as required.

_Franchisee Profitability_

  • Work with franchisee on completing a store specific Business Plan two times a year as part of the business review process.
  • Perform store specific business and LSM marketing reviews once per quarter minimum.
  • Support the implementation and maintenance of Boston Pizza's P4P financial software.
  • Perform monthly (P4P) P&L reviews on each location to assess the financial goals against the franchisees business objectives.
  • Initiate action plans and followup visits to locations with deficiencies noted as a result of their business review findings.
  • Adhere to the business review standards and best practices ensuring quality and consistency within the brand.

_Leading the Perfect Guest Experience _

  • Ensure the PGE/PCE program is being implemented in store which includes: implementation of PGE/PCE tools and resources.
  • Work with training & development on putting together additional seminars, training sessions and materials that can assist franchisees with team development on improving the Guest experience, culinary excellence, standards and building sales.
  • Follow up with franchisees on PULSE results including PGE scorecard and Guest comments.
  • Work proactively with franchisees on the resolution of Guest complaints/comments.

_Building the Boston Pizza Brand _

  • Assess local store marketing opportunities and develop marketing strategies based on these assessments (as outlined in the store assessment).
  • Assist franchisees in evaluation of community inventories, trade area analysis, local promotions and other salesbuilding tools/opportunities.
  • Ensure all national promotions are effectively executed to maximize impact.
  • Collaborate with the COE/regional/national marketing team to share ideas and initiatives that will drive sales and improve guest service.
  • Ensure local store marketing activities are onstrategy and consistent with the Boston Pizza brand imagery and aligned with the franchisees business objectives.
  • Work with the store level Community Relations Coordinator (CRC) in the development and execution of local store marketing opportunities and plans.
  • Assist with the ongoing development of the community relations coordinators.
  • Participate in community relations coordinator meetings & conferences.

Qualifications

  • 810 years of progressive operations experience that has led to a management position.
  • 23 years of consumer marketing experience.
  • Postsecondary education or equivalent.

Knowledge, Skills and Abilities

  • Strong oral and written communication skills.
  • Strong interpersonal skills.
  • Strong financial & budgeting knowledge.
  • Strong planning and organizational skills.
  • Strong strategic and creative capabilities.
  • Ability to analyze data for effective decisionmaking.
  • Strong working knowledge of Excel, Word, PowerPoint.
  • Ability to travel.
**Compensation and benefits package is commensurate with experience.

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