Call Center Representative

1 week ago


Toronto, Ontario, Canada Propel Holding Inc Full time

_About Us:
_

Propel (

TSX:
PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can.

Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

To build a new world of opportunity we bring together the brightest talent to help us build opportunities.

We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed.

At Propel, we are here to change the way employees, customers and shareholders succeed together.

We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we've been so successful and why our employees choose Propel to build their careers. It's also why we're one of North America's fastest growing companies and a Best Place to Work.

Join us as we change the way employees, customers and shareholders succeed together.

_ About You:
_

As a fast-growing fintech, we stay true to our startup roots.

You picture yourself within a vibrant and entrepreneurial organization where your ideas will be heard, and you have an opportunity to showcase your talent.

You are motivated by goals, a self-starter and like to wear multiple hats.

Responsibilities:

  • Respond to inbound and outbound inquiries via multiple communication channels
  • Answer customer questions
  • Cure & rehabilitate customer accounts in arrears
  • Communicate the appropriate course of action to clients in a kind and professional manner
  • Build customer confidence in the services offered by the company
  • Complete followup calls on nonresponsive accounts
  • Work as a team to achieve group and individual goals

Requirements:

  • Strong work ethic with a passion for delivering outstanding customer service
  • Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
  • Detailoriented Excellent communication skills
  • Spanish skills are an advantage
  • Previous call center/collections experience is not required but considered an asset
  • Available to work Tues-Fri 19 pm and Sat 10am6pm (with potential to move to 9am 5pm, Monday to Friday)

Benefits to Joining Propel

  • Growth and opportunity we pride ourselves on promoting from within
  • Incredible company culture
  • Competitive salary and health benefits
  • Comprehensive vacation package
  • Group health and dental benefits
  • Group RRSP program
  • Support for new parents
  • Diverse and inclusive workplace
  • We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted. No agencies or phone calls._


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