Call Center Manager

7 days ago


Old Toronto, Ontario, Canada Express Appliance Repair Full time
Company Description

Express Appliance Repair is a trusted provider of affordable and reliable appliance repair services across the Greater Toronto Area. With a commitment to customer satisfaction, we offer same-day repair services for all major household appliances. Our team of experienced technicians ensures that our customers receive top-notch service and their appliances are up and running smoothly.

Role Description

This is a full-time on-site role for a Call Center Manager at Express Appliance Repair in Toronto, ON. The Call Center Manager will be responsible for overseeing the day-to-day operations of our contact center, ensuring efficient and effective customer service. They will manage and lead a team of customer service representatives, monitor call metrics and performance, analyze data to identify trends and areas for improvement, and communicate with customers to ensure satisfaction with our services.

Qualifications
  • Customer Satisfaction and Communication skills
  • Experience in Contact Center Management and Team Management
  • Analytical Skills to assess call metrics and identify areas for improvement
  • Excellent written and verbal communication skills
  • Ability to handle multiple tasks and prioritize effectively
  • Experience in the appliance repair industry is a plus
  • Bachelor's degree in Business Administration or related field

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