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Call Center Representative
1 week ago
Duties:
- Answer incoming customer calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and company policies
- Handle and resolve customer complaints or issues with patience and empathy
- Perform data entry tasks to update customer records and maintain accurate documentation
- Collaborate with team members to ensure efficient and effective customer service delivery
- Follow call center scripts and guidelines to provide consistent service to customers
Skills:
- Excellent customer service skills with the ability to communicate effectively and professionally
- Strong data entry skills with attention to detail and accuracy
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Fluency in English is required, fluency in Spanish is highly preferred
We provide comprehensive training to ensure our representatives are equipped with the knowledge and skills needed to excel in their roles.
Join our team and be part of a dynamic organization that values its employees.Note:
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned by management.
Salary:
$18.43-$25.72 per hour
Expected hours: 48 per week
Benefits:
- Company pension
- Dental care
- Paid time off
Flexible Language Requirement:
- English not required
Schedule:
- 4 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
Supplemental pay types:
- Overtime
Ability to commute/relocate:
- Calgary, AB: reliably commute or plan to relocate before starting work (required)
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
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