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UX Lead
3 months ago
Plusgrade est une entreprise technologique primée à la pointe des revenus auxiliaires et du merchandising dans l'industrie mondiale du voyage. En tant que fournisseur leader du marché dans sa catégorie de solutions de vente incitative, Plusgrade génère des milliards de dollars de nouvelles opportunités de revenus et alimente les principaux fournisseurs de voyages dans plus de 50 pays. Récompensée par le prestigieux prix Deloitte Technology Leadership en tant que leader mondial de son secteur, Plusgrade est également régulièrement reconnue comme l'une des entreprises technologiques à la croissance la plus rapide en Amérique du Nord dans les prix annuels Deloitte Technology Fast 50 et Fast 500.
Plusgrade a son siège social à Montréal et des bureaux à New York et à Singapour.
**Rôle**
Plusgrade est à la recherche d'un responsable de l'expérience utilisateur passionné pour rejoindre notre équipe en pleine croissance et établir une vision centrée sur le client qui transformera nos produits et l'industrie du voyage.
**Responsabilités**
- En travaillant avec d'autres membres clés de l'équipe produit, vous contribuerez à concrétiser la vision et la mission de l'entreprise en recherchant, en imaginant, en mettant en œuvre, en lançant et en itérant des produits nouveaux et existants.
- Créer, posséder et définir la vision et l'objectif du design dans toute l'organisation.
- Développer des personnages, des scénarios d'utilisateurs et d'autres documents d'analyse pour éclairer la conception.
- Mener des recherches auprès des utilisateurs auprès des voyageurs pour comprendre leurs besoins, leurs points faibles et les opportunités de résoudre leurs problèmes grâce aux produits numériques.
- Créer des croquis, des wireframes, des storyboards, des flux d'interaction, des conceptions visuelles et des prototypes pour soutenir l'équipe produit.
- Traduire les découvertes des utilisateurs et étudier une variété de solutions potentielles - en itérant et en s'améliorant à plusieurs reprises avec l'équipe et les parties prenantes.
- Diriger la méthodologie de conception-pensée dans toute l'organisation.
- Concevoir des maquettes haute fidélité avec des notes d'interaction et raconter l'histoire et la vision du produit à travers des storyboards visuels et des présentations.
- Créer et communiquer des spécifications de conception précises pour faciliter une mise en œuvre et une mesure rapides.
- Recueillir et analyser les commentaires des clients et des autres parties prenantes pour identifier les opportunités d'amélioration des produits.
- Construire une culture d'enthousiastes UX et fournir une vision et une direction à l'équipe produit
Idéation et collaboration avec l'équipe UX pour concevoir de nouveaux produits et fonctionnalités qui influenceront des millions de voyageurs à travers le monde.
- Aider à l'embauche et au mentorat des leaders de l'expérience utilisateur et du design.
- Diriger et encadrer d'autres professionnels UX/Produits.
- Gérer plusieurs projets en même temps, hiérarchiser les tâches et définir les attentes dans un environnement agile et en évolution rapide.
**Qualifications**
- Un portefeuille et des exemples de travaux démontrant une expérience dans la création de solutions de conception centrées sur l'utilisateur et axées sur le client.
- Baccalauréat en design, design centré sur l'humain ou domaine connexe 5 à 7 ans de succès avéré dans un rôle d'expérience utilisateur, en particulier dans des environnements à forte croissance dans des catégories telles que le commerce électronique, les voyages et la fidélisation de la clientèle.
- 5 à 7 ans d'expérience en ux, conception de produits avec interfaces utilisateur, wireframes et maquettes.
- 2+ ans d'expérience dans la gestion et le mentorat d'autres concepteurs UX.
- Maîtrise des meilleures pratiques en matière d'architecture, de recherche et de conception d'informations sur le Web, ainsi qu'une solide connaissance des principes et des techniques d'utilisabilité.
- Passion pour l'innovation et la conduite d'expériences centrées sur le client, souci du détail dans le contenu, la convivialité et la conception.
- Forte attitude entrepreneuriale pour aider à innover et à exécuter des initiatives UX qui, à leur tour, créeront des expériences de voyage incroyables tout au long du parcours client.
- Expérience avérée dans la conception de fonctionnalités innovantes destinées aux clients qui stimulent la croissance, réduisent les points faibles des clients et améliorent la fidélisation.
- Passionné par l'UX et le design, les gens et façonnant la capacité de Plusgrade à fournir des expériences client de bout en bout sans friction.
- Expérience dans la préparation de documentation, de présentations et de présentations de produits connexes faciles à lire et visuellement agréables.
- Expérience dans l
