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Learning and Development Specialist

3 months ago

Mississauga, Ontario, Canada Bayshore HealthCare Full time

ABOUT THE ROLE

Reporting to the Manager, Training and Education, the Learning & Development Specialist role will support Bayshore's Learning & Development team, including the design, development and delivery of in-person and virtual workshops.

Participates in other learning activities to advance training and skills development for Bayshore's Patient Support Services (PSS) team.

A DAY IN THE LIFE

  • Delivery and scheduling of training programs in coordination with other internal stakeholders.
  • Strong verbal communication skills with the ability to present to large groups.
  • Assist with design and development of online and inperson curriculum and learning needs.
  • Execute elearning strategies, workshops, and programs.
  • Coordination and delivery of new employee orientation.
  • Administration and reporting of learning and development activities.
  • Have extensive experience with LMS platforms.
  • Work closely with LMS Administrator and other business teams.
  • Contribute and facilitate onboarding and retention strategies for Bayshore team members.
  • Leverage your design, facilitation and participant experience expertise to support the creation, assembly and maintenance of learning materials including slide decks, participant presentations, online learning content creation, etc.
  • Have a strong understanding of and experience working with needs analysis, evaluation and feedback of learning initiatives.
  • Performs other duties & projects as assigned.
Job Qualification

WHAT YOU BRING TO THE TEAM

  • University degree or equivalent combination of education and experience in Social Sciences, Health Care, Business Administration or related field.
  • Superior written and oral communication skills to deliver training courses, workshops and presentations and prepare training documents, correspondence and reports.
  • 3+ years of working experience and/or formal training in adult education principles
  • Demonstrated experience in development, design and delivery of training courses (ADDIE/SAM).
  • Prior experience with learning initiatives and HR functions overall.
  • Advanced proficiency in elearning software/tools such as Articulate 360 Storyline, Camtasia, Captivate or other authoring tools.
  • Experience using a Learning Management System (LMS).
  • Problemsolving skills to identify gaps, develop training solutions, implement appropriate strategies, and resolve logístical issues and challenges.
  • Strong interpersonal skills including sensitivity, tact and professionalism when working with course participants, team members, coworkers and internal and external stakeholders.
  • Organizational skills to undertake multiple assignments and identify priorities.
  • Judgment and discretion skills to make recommendations, identify needs; and resolve issues.