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Product Support Representative
3 months ago
Duties & Responsibilities
- Initiate outbound sales calls to customers
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied
Required Skills:
- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented in order to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through twoway engagement in order to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work as part of a team in a fastpaced environment
- Strong written and verbal communication skills
- Previous experience in the agricultural industry would be considered an asset but not necessary
- Previous experience in outbound sales is an asset but not necessary
