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Regina, Saskatchewan, Canada Brandt Full timeJob Title: Product Support RepresentativeWe are seeking a highly skilled and customer-focused Product Support Representative to join our team at Brandt. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key...
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Product Support Specialist
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Product Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused Product Support Representative to join our team at Brandt. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.
Key Responsibilities:- Deliver top-notch service and support to end-users using our automated call distribution phone software;
- Gather customer information and diagnose technical issues involving GPS, radio, and communication;
- Accurately process and record call transactions using designated tracking software;
- Follow up with customers as needed and make scheduled call backs;
- Stay up-to-date with system information, changes, and updates.
- Knowledge of GPS, radio, and communication principles and practices;
- Excellent communication and customer service skills;
- Ability to work in a team environment and provide support as needed;
- Strong problem-solving skills and attention to detail.
Why Join Our Team?
At Brandt, we value our employees and offer a dynamic and supportive work environment. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
