IT Analyst – Service Now

1 week ago


Old Toronto, Ontario, Canada ProViso Staffing Full time

Summary Of Day To Day Responsibilities:


• We are looking for an Operation Analyst/Business Analyst.

• You will be responsible for providing data entry and business analytics in Service Now Hardware Asset Management Module in support of activities such enterprise hardware refresh, hardware orders, governance of hardware assets, track and manage lifecycle of both physical and consumable assets.

• Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

• Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions

• Ensure change activities are performed on time, minimizing risk to the service/business environment

• Identify, resolve, or escalate service delivery issues and/or complaints

• Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery

• Maintain proficient knowledge of technology components, applications, clients/customers and business services

• Prioritize activities to ensure time invested is appropriate to the availability impact

• Provide seamless integration of activities and processes, recognizing system interdependencies

• Act as an information source to colleagues, business partners and clients/customers

• Ensure prompt and timely updates to service issues, and follow through on outstanding problems

• Working knowledge in IT Asset Management (ITAM)

• Support planning and delivery aspects of hardware asset refresh within Service Now

• Receiving and documenting inventory received, delivered or return

• Keeping an inventory of all merchandise entering or exiting the warehouse

• Conduct paperwork to ensures tasks are completed on time

• Make decisions regarding the transfer of incoming and outgoing inventory.

• Processing inquiries and request for any missing, lost or damaged inventory items

• Proficient with Excel VLOOKUP, XLOOKUP, IF, ISERROR formula

• Create, Update asset records in Service Now

• Working knowledge of creating and understanding KPI's, performance metrics

• Management of Outlook Mailbox to respond, triage end user inquiries

• Management of hardware purchase orders through their lifecycle

Must Have:


• Experience with Service Now for Ticket Management and Hardware Asset Management- 2 to 3 years experience. Experience needs to be development and supporting a service now environment.

• Working on a support team that uses Service Now

• Knowledge of ITIL fundamentals

• Working knowledge with Excel basic formula

• MS Office/ Tech savvy

• Team Player – opportunity to work alongside other teams

Nice To Have


• ITAD

• ServiceNow HAM

• Service now or ITIL Certs



Job Details

12068

Contract

2 years

Toronto


#J-18808-Ljbffr

  • Toronto, Ontario, Canada Nationwide IT Services, Inc. Full time

    Nationwide IT Services, Inc. Business Development Specialist/Analyst Fairfax , Virginia Apply Now Business Development Specialist/Analyst Fairfax, VA · Government/Military Apply Now Hybrid Remote – 3 days onsite per week Position Overview: Nationwide IT Services is seeking a Business Development Specialist/Analyst to join our team in HQ. This...


  • Toronto, Ontario, Canada Atlantis IT group Full time

    AS400/RPG Support Analyst with FrenchCanada - RemoteFull TimeSkills Required:Experience on AS400 programming RPGLE, RPG, SQL, CL, CLLEUnderstand of Batch processingExposer to Debug, ROBORT SCHEDULERFree Format SQL programmingGood to have knowledge on Service now, Wealth Management ExperienceRoles & Responsibilities:Diagnosis and ResolutionProvide temporary...

  • BSA - Service now

    1 week ago


    Toronto, Ontario, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...

  • Business Analyst

    1 week ago


    Toronto, Ontario, Canada Atlantis IT group Full time

    HelloHope you are doing great....Please let me know your interest along with your updated resume and details.(It will be great help if you can refer someone for the same in case you are not currently available)Role: Business Analyst Deposits (Retail)Location(City) Toronto,(Initial Hybrid)Duration Long term (C2C)Job Description:Overall experience of 10+ in...


  • Toronto, Ontario, Canada IT Weapons Full time

    IT Weapons, a division of Konica Minolta Business Solutions (Canada) Ltd. is a managed IT services, cloud solutions and consulting firm that has won over 30 awards for service excellence and technical leadership, and are ranked among the top 50 IT service providers in North America.We're doing well, and we're growing - and now looking to add another great...

  • Strategy Analyst

    1 week ago


    Old Toronto, Ontario, Canada Parallelz Full time

    We are desiring to recruit a versatile Strategy Analyst to join our collaborative team at Parallelz in Toronto, Ontario, Canada.Growing your career as a on_site Strategy Analyst is a promising opportunity to develop indispensable skills.If you are strong in creativity, cooperation and have the right passion for the job, then apply for the position of...

  • Financial Analyst

    1 week ago


    Old Toronto, Ontario, Canada Lrostaffing Full time

    About The OpportunityOur client, who is located downtown Toronto, is looking for a Financial Analyst to join their team for a 14 month contract to cover off a mat leave The Financial Analyst will provide financial and administrative services to support the work of management and further the goals of the organization. The ideal candidate will have extensive...


  • Old Toronto, Ontario, Canada Tata Consultancy Services Full time

    About TCSTCS operates on a global scale, with a diverse talent base of more than 600,000 associates representing 153 nationalities across 55 countries. TCS has been recognized as a Global Top Employer by the Top Employers Institute - one of only eight companies worldwide to have achieved this status. Our organizational structure is domain-led and designed to...


  • Old Toronto, Ontario, Canada BeachHead Inc. Full time

    Are you a self-motivated individual who is hardworking with proven work history? Are you a driven team player who is looking to join a fast-paced, high-growth, and energetic team? Are you the talented professional we are looking? If yes, Apply SoonWorking with one of the top financial clients this role calls for a Technical Support Analyst (ITIL &...


  • Old Toronto, Ontario, Canada S I Systems Full time

    Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Service Now for a large banking client Our banking client is looking for a Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Service Now Duration: 2 years, possibility of extension Location: 740 Progress Ave, Scarborough....

  • Business Analyst

    1 week ago


    Toronto, Ontario, Canada Atlantis IT group Full time

    Hello ,Hope you are doing good.Role : Business Analyst (BSA)Location : Mississauga, ONDuration : Contract(Hybrid)Role name: Business AnalystRole Description: Managing Business Analyst role ,Responsible & accountable for doing requirement gathering and creation of high level and detailed Docs. Analyzing various source of data and compare with target data....


  • Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support Analyst (Onsite)Contract Duration 2 years Summary Of Day to Day Responsibilities:Working knowledge in IT Asset Management (ITAM) Support planning and delivery aspects of hardware asset refresh within Service Now Receiving and documenting inventory received, delivered, or returned Keeping an inventory of all merchandise entering or exiting...


  • Toronto, Ontario, Canada Tata Consultancy Services Full time

    TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through...


  • Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    We are seeking a passionate, high energy, Service Now Specialist **Our strength is built on our ability to work together. Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients. We are looking for...

  • Strategy Analyst

    1 week ago


    Old Toronto, Ontario, Canada Parallelz Full time

    We are looking to hire a driven Strategy Analyst to join our productive team at Parallelz in Toronto, Ontario, Canada.Growing your career as a on_site Strategy Analyst is a fantastic opportunity to develop necessary skills.If you are strong in cooperation, critical thinking and have the right enthusiasm for the job, then apply for the position of Strategy...

  • Mainframe Analyst

    1 week ago


    Toronto, Ontario, Canada Atlantis IT group Full time

    **Role Mainframe Analyst**Location:Toronto, ON (Hybrid)****Duration Contract**Role name: AnalystRole Description: at least 5 years of Mainframe related QA experience, be a highly analytical self-starter with excellent communication skills and a flexible team player.Ability to conduct testing for complex mainframe systems with strong mainframe skills, ability...


  • Old Toronto, Ontario, Canada TMX Group Full time

    Senior Analyst, Issuer Services (6-month contract) page is loaded Senior Analyst, Issuer Services (6-month contract) Postuler locations Toronto - 100 Adelaide St W time type Temps plein posted on Publié il y a 29 jour(s) job requisition id R-4411 Venture outside the ordinary - TMX CareersThe TMX group of companies includes leading global exchanges such as...


  • Toronto, Ontario, Canada Cognizant Technology Solutions Full time

    Manager, Consultant – Business Analyst, Guidewire Insure NowAt Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is...


  • Toronto, Ontario, Canada Atlantis IT group Full time

    Role name: Business AnalystToronto, ONRole Description: Business analysisCompetencies: Business Analysis, Capital Markets - Investment Banking, Capital Markets - Risk OperationsExperience (Years): 8-10Essential Skills: Looking for Senior Business Systems analysts with the following experience:Knowledge of Capital Markets, market risk, and credit...

  • Quality Analyst

    1 week ago


    Toronto, Ontario, Canada RK IT Solutions Full time

    The Role Responsibilities: Proven experience as a QA Analyst in the banking domain, with specific expertise in Loan IQ. Strong understanding of loan processing workflows and banking operations. Bachelor's degree in computer science, Information Technology, or related field.Requirements:You ar