Technical Support Analyst

1 week ago


Old Toronto, Ontario, Canada BeachHead Inc. Full time
Are you a self-motivated individual who is hardworking with proven work history? Are you a driven team player who is looking to join a fast-paced, high-growth, and energetic team? Are you the talented professional we are looking? If yes, Apply Soon

Working with one of the top financial clients this role calls for a Technical Support Analyst (ITIL & ServiceNow) who will be responsible for providing data entry and business analytics in the ServiceNow Hardware Asset Management Module in support of activities such as enterprise hardware refresh, hardware orders, governance of hardware assets, track and manage lifecycle of both physical and consumable assets. The ideal candidate has experience with Service Now and Service Now Hardware Asset Management and has attended ITIL Training,

Responsibilities:
  • Provides technology-based customer service support and conducts first-level analysis to resolve end-user incidents/issues working with technology groups, to resolve within established timeframes.
  • Provide courteous, efficient, and professional customer service to ensure inquiries, problems and issues are resolved promptly and effectively under all conditions
  • Ensure change activities are performed on time, minimizing risk to the service/business environment
  • Identify, resolve, or escalate service delivery issues and/or complaints
  • Maintain proficient knowledge of tools, processes, procedures, and resources necessary to assist in problem determination as well as recovery
  • Maintain proficient knowledge of technology components, applications, clients/customers and business services
  • Prioritize activities to ensure the time invested is appropriate to the availability impact
  • Provide seamless integration of activities and processes, recognizing system interdependencies
  • Act as an information source to colleagues, business partners and clients/customers
  • Ensure prompt and timely updates to service issues, and follow through on outstanding problems.
Desired Skill Set:
  • Experience with Service Now
  • Proficient in Excel
  • ITIL knowledge
  • Strong MS Office (Excel, Word, PowerPoint,Outlook)
  • 2 Year College Degree or Diploma from an accredited institution
Nice To Have:
  • Experience with ITAD
  • Working knowledge of Service Now HAM
  • ITIL/Service Now Certification
BeachHead is an equal opportunity agency and employer. We advocate for you and welcome anyone regardless of race, color, religion, national origin, sex, physical or mental disability, or age.

Privacy Policy

#J-18808-Ljbffr
  • Technical Analyst

    1 week ago


    Old Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedScotiabank's Global Technology & Enterprise Platforms (GTEP) is a key technology division of Scotiabank, providing critical infrastructure solutions and support to the bank globally and employing approximately 2000 full-time employees and contractors, across 15 countries. The team is seeking a Technical Analyst and the primary purpose of...


  • Old Toronto, Ontario, Canada DUCA Full time

    Why DUCA? We're a vibrant, exciting credit union that lives its "profits with a purpose" philosophy in every financial transaction, product, interest rate, and community initiative we offer. Founded in 1954, DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85,000 Members we are proud to serve. We...


  • Toronto, Ontario, Canada beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Toronto.The Technical Support Analyst will be responsible for providing technical assistance to customers and internal teams. The successful candidate will be able to troubleshoot technical issues, provide technical advice, and ensure customer satisfaction.Requirements:...


  • Toronto, Ontario, Canada CB Canada Full time

    Desktop Technical Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Desktop Technical Support Analyst. Desktop Technical Support Analyst – Job Description When stationed in an ecosystem, you will work closely with Community Leads to provide end level support for the citizen group based there You act as the single...


  • Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support Analyst (Onsite)Contract Duration 2 years Summary Of Day to Day Responsibilities:Working knowledge in IT Asset Management (ITAM) Support planning and delivery aspects of hardware asset refresh within Service Now Receiving and documenting inventory received, delivered, or returned Keeping an inventory of all merchandise entering or exiting...


  • Toronto, Ontario, Canada Robertson & Company Ltd. Full time

    Position Title:Technical Support Analyst Duration: 12 months Schedule: M-F Core Business Hours Rotation Schedule: Fixed Work Location (Remote, Hybrid or Both?): Hybrid, onsite twice a week (Monday and Thursday usually)Pay Rate: IC: $47/hr T4: $41/hrMUST HAVE:Application support experie


  • Old Toronto, Ontario, Canada S I Systems Full time

    Intermediate Technical support analyst with experience with L1 and L2 MDM support (VMware Workspace one/Airwatch Our national retail client is looking for an Intermediate Technical support analyst with experience with L1 and L2 MDM support (VMware Workspace one/Airwatch Duration: 7 months to startWork hours: 37.5 hours a weekJob ID: WECJP...


  • Old Toronto, Ontario, Canada Nexus Systems Group Inc. Full time

    Technical AnalystTypical Day in Role: First defense line for L2 production support ticketed issues raised as related to using the CreditLens app This resource will be on production support and maintenance, working directly with users and developer to help users with problems encountered (e.g. unblocking a user from creating a rating) Investigate, create a...


  • Toronto, Ontario, Canada GTT, LLC Full time

    Technical Support AnalystContract Duration 12+ months (Extension possible)Summary of day-to-day Responsibilities:Working within the Global Anti Money Laundering Department on the Application Support teamResponsible for access provisioning for multiple applications including:Reviewing access request formsCommunicating with requestersValidating correct access...


  • Old Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Business Systems AnalystDescription Of AssignmentOur client in the public sector is looking for an experienced Business Systems Analyst to support their Modernization Project team, who can document the requirements, present implementation options and, if required, take lead role during the implementation at Business Requirements & Analysis stage in...


  • Toronto, Ontario, Canada Docebo Full time

    Hey you \uD83D\uDC4B Want to work for one of the fastest growing SaaS companies in the world? \uD83D\uDCC8We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training \uD83D\uDCBB We believe learning is for everyone, and that we all have something we can learn from each other. We...


  • Toronto, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Toronto Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts...


  • Toronto, Ontario, Canada Randstad Canada Full time

    Are you a Technical Support Analyst looking for a new opportunity?Are you looking for a new contract opportunity?We are pleased to offer you a new contract opportunity for you to consider: Technical Support AnalystStart: ASAPEstimated length: 24 MonthsLocation: Toronto Onsite roleSchedule: Shifts- earliest 7:30 am and latest is 6 pm - flexible to work shifts...

  • System Analyst

    1 week ago


    Old Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    System Analyst - Microsoft D365 (F&O)Toronto, ON or Calgary, ABWe are looking for a System Analyst working on Microsoft D365(F&O) and its integrations. This is an excellent opportunity for individual looking to be part of ERP and cloud practice team and contribute to the enterprise's digital transformation.Description Of Job ResponsibilitiesSystem Analyst...


  • Toronto, Ontario, Canada Uberflip Full time

    The Support Analyst is responsible for working directly with and supporting customers on a daily basis to resolve technical product issues and provide guidance to customers on how best to make use of their Uberflip product implementation. What you will be doing: Answer questions and help troubleshoot tickets from Uberflip customers by phone/email/web...


  • Toronto, Ontario, Canada Beanfield Technologies Inc. Full time

    Our company:We are about building communities, not just networks. We believe that people are at the heart of everything we do. We're committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighbourhood of Liberty Village, we've always understood the importance of...

  • IT Support Analyst

    1 week ago


    Old Toronto, Ontario, Canada Hour Consulting Full time

    Our client, a global technology company focused on Higher Education technology and is looking to have an IT Support Analyst join their North American team, it is a fully remote role Their goal is to improve student success and college graduation rates worldwide by crafting digital experiences that build community and increase student engagement. They are a...

  • IT Security Analyst

    1 week ago


    Old Toronto, Ontario, Canada Tundra Technical Solutions Inc. Full time

    Story Behind The NeedThe Identity Lifecycle Management team within the Access Management Operations is responsible for the execution of established security controls pertaining to identity and access. This includes the centralized provisioning of user identities, the user accounts linked to those identities, management of user access, privileged access, as...

  • IT Support Analyst

    1 week ago


    Old Toronto, Ontario, Canada Choicereit Full time

    IT Support Analyst - 1 year Contract page is loaded IT Support Analyst - 1 year Contract Apply locations 22 St Clair Ave E, Toronto, ON time type Full time posted on Posted 7 Days Ago job requisition id R Location:22 St. Clair Avenue East, Toronto, Ontario, M4T 2S5IT Support Analyst - 1 year ContractChoice Properties Real Estate Investment Trust is an...


  • Toronto, Ontario, Canada ION Group Full time

    Home » Jobs » Technical Support Analyst, Toronto – 4363 Technical Support Analyst, Toronto – 4363 Fidessa (part of the ION Group) offers exceptional trading, investment and information solutions for the world's financial community. New technology, new regulation, new challenges: making money in today's financial markets is all about staying ahead of...