BSA - Service now

1 week ago

Toronto, Ontario, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes.

About TCS

Tata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS has over 615,000 of the world's best-trained consultants in 55 countries. The company generated consolidated revenues of US $27.9 billion in the fiscal year ended March 31, 2023, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:


•Business System Analyst to enhance or establish a professional network with managers and senior managers, Business Users, regionally & globally


•Coordinate communication between various departments to ensure awareness and approval for releases, enhancement, defects and any other changes that impact In Service Now


•Expertise working in Service Now Integrations like bonding, Autocue etc.


•Experience with APIs and data mapping rules Essential –


•ensure it remains consistent with the ITSM strategy, SDLC process and ensure coordination with all other IT processes Assist and Manage communications with the team (Offshore and Onsite), as well as stakeholders and business and IT management


•Assist with Implementing and facilitating change management within assigned projects


•Define IT Services and develop processes to manage, protect and measure the ServiceNow Service Unit Testing business solutions based on business requirements Involve Subject Matter Expert (SME) guidance of ServiceNow to technical, process, and business groups


•Should be able to participate in technical workshop with clients /multiple cross vendors/stakeholders to finalize the design solutions


•Support the release manager for the execution of the master implementation plan per standard implementation methodologies Provides cost effective and timely on-boarding for Clients/users to our ITSM systems


•Plan and design effective end-to-end service management solutions that drive business value across complex and heterogeneous environments Provides input on processes, procedures, or new approaches Works across various developers to ensure the best solution is implemented and that timely implementation is achieved


•Works across various testers to ensure all test cases are covered and quality delivery is achieved


•Assist with Process definition and documentation.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resource.

Thank you for your interest in TCS. Candidates that meet the qualification for this position will be contacted within a 2 week period. We invite you to continue to apply for other opportunities that match your profile.

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