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Service Now Specialist

3 months ago

Toronto, Ontario, Canada Cognizant Technology Solutions Full time

We are seeking a passionate, high energy,
Service Now Specialist **Our strength is built on our ability to work together.

Our diverse set of backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our people and clients.

We are looking for someone who thrives in this setting and is inspired to craft relevant solutions through true collaboration.

If you are excited by change, and excel through autonomy, we would love to hear from you

Why choose cognizant?
It takes a lot to succeed in today's fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services.

We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both encouragement and a plan.

Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It's the defining attribute that we look for in our people.

What do you need to succeed?

Required Skills Technical Skills:

  • ServiceNow ITOM ServiceNow Discovery Service Now ITAM

Roles & Responsibilities
***- Serve as primary contact for troubleshooting ServiceNow Discovery.

  • Monitor incoming service requests and incidents as related to CMDB and associated integrations.
  • Define potential improvements to resolve errors prevent recurrence of problems or improve system maintainability and stability.
  • Implementation and configuration of new solutions in ServiceNow that meets requirements and considers user experience.
  • Identify solution alternatives to address issues identified.
  • Maintain procedural documentation artifacts (policies run books requirements design documents build deployment install guides) and process standards along with regular audits to validate accuracy.
  • Bachelor's degree preferred or equivalent IT experience.

About Cognizant

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Jun

**About Cognizant