Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Se

2 weeks ago


Old Toronto, Ontario, Canada S I Systems Full time
Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Service Now for a large banking client

Our banking client is looking for a Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Service Now

Duration: 2 years, possibility of extension

Location: 740 Progress Ave, Scarborough. Onsite 100%

Business Unit: ITS enablement

Interview Process: 2 interview – 1 virtual and 2nd onsite interview

Schedule: M-F 8:30-4:30

Rotation Schedule: no

CANDIDATE PROFILE DETAILS:

2 Year College Degree or Diploma from an accredited institution

Service Now certification, ICAM as well (Nice to haves)

Years of experience: 1 to 2 years w/ ITIL

Reason for request/why opened: backfill

% Interaction with Stakeholders:25%

Team Size: 4

Best Vs Average Candidate: ITIL Training, Service Now Experience, Service Now Hardware Asset Management Experience

Selling Points of Position: Long term role, opportunity to work develop and develop in Service Now (will be working on ServiceNow modules and process)

SUMMARY OF DAY TO DAY RESPONSIBILITIES:

  • Working knowledge in IT Asset Management (ITAM)
  • Support planning and delivery aspects of hardware asset refresh within Service Now
  • Receiving and documenting inventory received, delivered or return
  • Keeping an inventory of all merchandise entering or exiting the warehouse
  • Conduct paperwork to ensures tasks are completed on time
  • Make decisions regarding the transfer of incoming and outgoing inventory.
  • processing inquiries and request for any missing, lost or damaged inventory items
  • Proficient with Excel VLOOKUP, XLOOKUP, IF, ISERROR formula
  • Create, Update asset records in Service Now
  • Working knowledge of creating and understanding KPI's, performance metrics
  • Management of Outlook Mailbox to respond, triage end user inquiries
  • Management of hardware purchase orders through their lifecycle
  • Support of activities such enterprise hardware refresh, hardware orders, governance of hardware assets, track and manage lifecycle of both physical and consumable assets.
  • Provide technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.

MUST HAVE:

  • 2-3 years with Service Now for Ticket Management and Hardware Asset Management. Experience needs to be development and supporting a service now environment.
  • Working on a support team that uses Service Now
  • Knowledge of ITIL fundamentals
  • Working knowledge with Excel basic formula
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