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Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Se
2 weeks ago
Our banking client is looking for a Jr. Operations Analyst with ServiceNow and ITIL to support the hardware asset refresh within Service Now
Duration: 2 years, possibility of extension
Location: 740 Progress Ave, Scarborough. Onsite 100%
Business Unit: ITS enablement
Interview Process: 2 interview – 1 virtual and 2nd onsite interview
Schedule: M-F 8:30-4:30
Rotation Schedule: no
CANDIDATE PROFILE DETAILS:
2 Year College Degree or Diploma from an accredited institution
Service Now certification, ICAM as well (Nice to haves)
Years of experience: 1 to 2 years w/ ITIL
Reason for request/why opened: backfill
% Interaction with Stakeholders:25%
Team Size: 4
Best Vs Average Candidate: ITIL Training, Service Now Experience, Service Now Hardware Asset Management Experience
Selling Points of Position: Long term role, opportunity to work develop and develop in Service Now (will be working on ServiceNow modules and process)
SUMMARY OF DAY TO DAY RESPONSIBILITIES:
- Working knowledge in IT Asset Management (ITAM)
- Support planning and delivery aspects of hardware asset refresh within Service Now
- Receiving and documenting inventory received, delivered or return
- Keeping an inventory of all merchandise entering or exiting the warehouse
- Conduct paperwork to ensures tasks are completed on time
- Make decisions regarding the transfer of incoming and outgoing inventory.
- processing inquiries and request for any missing, lost or damaged inventory items
- Proficient with Excel VLOOKUP, XLOOKUP, IF, ISERROR formula
- Create, Update asset records in Service Now
- Working knowledge of creating and understanding KPI's, performance metrics
- Management of Outlook Mailbox to respond, triage end user inquiries
- Management of hardware purchase orders through their lifecycle
- Support of activities such enterprise hardware refresh, hardware orders, governance of hardware assets, track and manage lifecycle of both physical and consumable assets.
- Provide technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established timeframes.
MUST HAVE:
- 2-3 years with Service Now for Ticket Management and Hardware Asset Management. Experience needs to be development and supporting a service now environment.
- Working on a support team that uses Service Now
- Knowledge of ITIL fundamentals
- Working knowledge with Excel basic formula
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