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1st Level Support Agent
3 months ago
If you are looking for a dynamic and challenging work environment with a fun, diverse and dedicated team, the Social Sciences and Humanities Research Council (SSHRC) and Natural Sciences and Engineering Research Council's (NSERC) is the place for you We are growing our team and looking for dedicated professionals.
Intent of the processThe results of this competition may be used to staff similar term or indeterminate positions within the Information and Innovation Solutions division.
Job Summary:
Statement of Qualifications:
Education:
Successful completion of one year of post-secondary educational program in computer science, information technology or in a field of study related to the position, or an acceptable combination of education, training, or experience.
Experience:
Experience in troubleshooting microcomputer (e.g. desktop, laptop) hardware, peripherals and software problems
Experience in preparing basic system documentation, reports, and correspondence
Experience in troubleshooting audio-visual/video-conferencing solutions
Knowledge:
Knowledge of IT service management tools and processes
Knowledge of a PC/LAN environment and various office automation products
Understanding of informatics related technologies and techniques
Knowledge of industry trends, developments and techniques
Abilities:
Using equipment and tools and working with computer technology
Demonstrating technical/professional expertise
Ability to work within tight timelines and adapt to changing priorities
Identification and analysis of clients needs
Effective oral and written communication
Show initiative and being action-oriented to achieve results
Respecting others
Diplomacy
Condition(s) of Employment:
Security Clearance:
Reliability
We are committed to inclusive, barrier-free recruitment processes and work environments.
If contacted regarding this competition, please advise us in a timely fashion, of any accommodation assistance you require to be assessed in a fair and equitable manner.
Information received relating to accommodation measures will be addressed confidentially.Organizational Needs:
Selection may be limited to members of the following Employment Equity groups: Indigenous Peoples, persons with disabilities, visible minorities, women.
