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Administrative Assistant
4 months ago
About Western:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth.
We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.
About Us:
The Faculty of Education's mission is to transform education and transform lives by leading and contributing to teaching excellence in research-intensive academic and professional programs, and through world-class research that produces measurable and high-quality social impact that benefits society.
We are committed to enhancing equity and accessibility for all learners, and culturally and socially responsive knowledge brokering and mobilization.
Responsibilities:
The incumbent is responsible for supporting the effective and efficient administration of Additional Qualifications courses (AQ), Certificates, and components of the ASPirE program, ensuring adherence to program, university, OCT (Ontario College of Teachers), and ministry standards.
The role provides a first point of contact for inquiries and provides information to in-service teachers regarding our courses and certificates.
The role contributes to the ongoing refinement of program processes; create, maintain and update specialized departmental databases.Qualifications:
Education:
- 2 year community college diploma in Business Administration
- Bachelor's Degree in Business Administration, Organizational Behaviour, or Bachelor of Education preferred
Experience:
- 1 year of experience providing customer service in a business office setting
Skills, Abilities & Expertise:
- Knowledge of general office procedures including records management systems
- Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
- Proven ability and natural inclination to interact with people in professional, respectful and diplomatic manner
- Selfmotivated multitasker with strong organizational skills
- Positive, outgoing attitude with genuine customer service orientation
- Demonstrated ability to work independently, take initiative and follow through on work assignments
- Familiarity with University policies and procedures preferred
- Written and verbal communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience
- Customer service skills to understand customer needs and expectations, with a desire to deliver helpful and reliable service to the University community
Why Western?:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.
Western Values Diversity:
Please Note:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.
