Account Manager

7 days ago


Richmond Hill, Ontario, Canada Direct Travel Full time
Account Manager

This is a fully remote position

Mission

  • To develop and sustain longterm strategic relationships with existing corporate clients

Reports to:

  • Director of Account Management

Responsibilities:

  • Manage all aspects of the relationship between Direct Travel and a portfolio of corporate clients including but not limited to:
  • Client retention
  • Managing all existing client contract terms including
  • Negotiations for contract renewals or extensions and amendments
  • The leadership and management of RFI/RFP process
  • Implementation
  • Business consolidation and growth opportunities
  • Selling additional valueadded products and services
  • Managing client profitability
  • Conducting business reviews
  • Develop an understanding of client business models, goals, and business needs in order to understand how Direct Travel programs can be part of their solutions.
  • Lead a strategic account planning process with clients, which develops mutual performance objectives, financial targets, and critical milestones.
  • Ensure that account performance objectives and client expectations are continually met collaborating with internal departments where required to find solutions.
  • Provide consulting services to clients for (but not limited to)
  • Travel policy development
  • The negotiation, creation and maintenance of airline, car rental and hotel programs
  • Capturing all relevant client related data and opportunities in CRM
  • Consistently uphold the company's vision and values while ensuring the customer experience is in focus.

Skills and Experience

  • Minimum 3 years corporate travel or account management experience, or similar travel industry transferrable skills and experience
  • Strong knowledge of industry trends and issues, and an understanding of how these impact on the business environment
  • Demonstrated ability to influence corporate client decisions
  • Ability to think strategically, and manage and align interorganizational expectations
  • Strong problemsolving skills with a focus on innovative and creative solutions
  • Excellent relationshipbuilding skills
  • Excellent communication skills (written, verbal, interpersonal)
  • Excellent presentation and meeting facilitation skills
  • Strong data analysis and interpretation skills
  • SalesForce CRM experience an asset
Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

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